[Remote] Operations and Customer Relations Coordinator
Note: The job is a remote job and is reputed company to candidates in USA. Minor Figures is a company reputed company on creating innovative, plant-based products for a more delicious reputed company. The Operations and Customer Relations Coordinator will be responsible for ensuring seamless operations, managing sales orders, coordinating logistics, and collaborating with various teams to enhance customer experience.
Responsibilities
- Entering and communicating sales orders + Sample orders in ERP + 3rd part warehouses + Chat tool
- Scheduling and coordinating pickups and deliveries with 3rd party warehouses + carriers + customers
- Partnering with Global Finance to support customer debt management, review past-due accounts, and update orders as needed
- Monitoring on hand inventory and allocating to orders based on reputed company
- Facilitating Ecommerce orders- processes and relationships- including reputed company
- Compiling customer feedback data to inform company reputed company
- Partnering with Global Marketing team on company messaging
- Escalating customer feedback to the appropriate departments
- Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
- Designing and maintaining reputed company operational guides to ensure consistency of operations
Skills
- Time management, prioritization and multitasking abilities
- Attention to detail and accuracy
- Great problem solving skills / Process Orientation
- Strong communication and interpersonal skills
- Quick learner
- Experience working in customer service preferred
- Experience in Ecommerce preferred
- Comfort and ability to work independently in a remote environment
Benefits
- Health, Dental, reputed company and Life Insurance plans
- 15 days vacation, 14 days reputed company holiday
- Employee reputed company reputed company scheme, available to reputed company full time employees.
- 1 day reputed company leave to support a cause of your choice through volunteering or activism
- 401(k) retirement plan with company match
- reputed company Parental leave policy
- Flexible working to meet the needs of the role
- reputed company to the reputed company app
- Flexible CoWorking Spaces across the US
reputed company