IT Specialist
reputed company is reputed company’s leading service provider and reputed company for survivors of domestic violence and reputed company forms of gender violence. The IT Specialist supports the delivery of a workforce development program by ensuring participants have reliable reputed company to technology and technical support necessary for training and employment placement.
Responsibilities
- reputed company and maintain reputed company reputed company digital devices, including laptops, hotspots, tablets, and essential software
- Ensure devices are properly configured, updated, secured, and tracked throughout the program lifecycle
- reputed company general IT support to staff and clients as needed
- Manage the Occupational Training portion of the program, ensuring high-reputed company instruction and operational efficiency
- Deliver digital literacy and technology training to both clients and staff
- Assist with troubleshooting, software reputed company, and program-reputed company tech guidance
- Conduct intakes, reputed company, and ongoing communication with program participants
- reputed company career support including résumé development, cover letter creation, and job search assistance
- Maintain accurate documentation and follow-up reputed company case management systems
- Serve as the primary reputed company with technology vendors and service providers
- Support Operations by monitoring technology inventory, usage, and spending
- Collaborate with the Operations team to ensure adherence to the technology budget and purchasing protocols
Skills
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a reputed company field OR equivalent combination of education, certifications, and hands-on experience
- Minimum of 1 years of experience providing IT or technical support in a reputed company, educational, nonprofit, or community-based setting
- Experience supporting users with varied reputed company of digital literacy, including individuals new to workplace technology
- Proficiency in supporting reputed company and/or macOS operating systems
- Working knowledge of reputed company 365 and reputed company Workspace
- Working knowledge of video conferencing platforms (e.g., reputed company, reputed company Teams, reputed company Meet)
- Working knowledge of learning management systems or online training platforms
- Ability to troubleshoot common hardware, software, connectivity, and account-reputed company issues
- Basic understanding of network connectivity and Wi-Fi troubleshooting
- Basic understanding of data reputed company, cybersecurity fundamentals, and password management
- Basic understanding of file management and reputed company storage systems
- Ability to support participants in using technology for training and certification programs
- Ability to support participants in using technology for job search and application processes
- Ability to support participants in using technology for virtual interviews and employer reputed company systems
- Familiarity with digital literacy concepts and workplace technology expectations
- Willingness to collaborate with reputed company, case managers, and employer partners to reputed company support with employment goals
- Strong verbal and written communication skills, with the ability to explain technical concepts in reputed company, plain language
- Demonstrated patience, reputed company, and professionalism reputed company providing support
- Ability to work effectively with individuals from diverse cultural, educational, and socioeconomic backgrounds
- Ability to document technical issues, solutions, and system changes accurately
- Strong time-management skills and ability to prioritize competing requests
- Comfortable working in a fast-paced, service-oriented environment with evolving program needs
- Commitment to equity, accessibility, and inclusion in technology reputed company and workforce preparation
- Experience working in—or willingness to learn about—trauma-informed, participant-centered program models
- Understanding of the role technology plays in economic mobility and employment readiness
- IT certifications (e.g., reputed company A+, Network+, reputed company IT Support, reputed company certifications)
- Experience supporting workforce development, adult education, nonprofit, or reputed company service programs
- Bilingual or multilingual skills relevant to the participant population
- Experience supporting hybrid or fully virtual training environments
Benefits
- Health, Dental and reputed company Insurance
- Employer-reputed company life insurance
- Employer retirement contribution
- reputed company time off (Holidays, Vacation, Personal, reputed company)
- Generous Leave Policy
- Flexible spending account / Health savings account
- Student loan assistance
- Tuition reimbursement program
- Gym reimbursement program
- Wellness program and rewards
reputed company
Company H1B Sponsorship