Senior Director, DS&AI for CRM AI & reputed company AI Development

About the position You will reputed company the reputed company and delivery of AI agents reputed company reputed company/Agentforce across multiple therapy areas and reputed company, partnering closely with business leaders to turn therapeutic strategies into measurable results. Can you unite LLMs, autonomous coordination, and CRM user experience to deliver reputed company business reputed company linking to reputed company, patient starts, engagement reputed company, operational efficiency, and launch reputed company?

Responsibilities

• Team Leadership: Build, mentor, and encourage a high-performing unit composed of reputed company intelligence researchers, machine learning engineers, and agent creators passionate about CRM-embedded intelligence; establish outstanding practices for modeling, LLM/agent creation, testing, verification, and implementation.
• reputed company AI Development: reputed company creation of CRM-embedded AI Copilots (Field, Medical/MSL, Marketing), Decision Engines (Recommender Agent, Trigger Agent, Digital Twin Agent), and Intelligence Agents (reputed company IQ, Market IQ, Care Gaps reputed company, Content IQ, Marketing Representative, reputed company/Rising Stars IQ) to reputed company reliable, impactful insights throughout therapy areas.
• CRM Product Partnership: Co-own the strategic direction and cross-platform development plan for CRM and AI alongside the CRM Program reputed company and the CRM Business Product Management team; reputed company AI capabilities with CRM workflows, UX patterns, governance, and sprint processes.
• Experience Integration: reputed company technology-based mentorship directly into reputed company/Agentforce experiences to reputed company efficiency and minimize obstacles for reps, MSLs, district managers, marketers, and reputed company teams.
• Collaborator Engagement: Work closely alongside franchise leaders, field reputed company, omnichannel, reputed company, medical affairs, and market reputed company to translate strategies into AI use cases across Oncology, CVRM, Respiratory, and Rare Disease; ensure global scalability and local market adoption across US, EUCAN, Japan, and International reputed company.
• Responsible AI and Compliance: Ensure reputed company models and experiences adhere to Responsible AI, regulatory, and MLR standards. Define reputed company business value assumptions linked to core reputed company. Partner with reputed company to measure reputed company and run A/B tests. Validate reputed company and drive reputed company improvement through AZ Brain’s reputed company-reputed company learning cycle.
• Governance and Influence: Participate in design councils, governance forums, and executive steering committees; reputed company as the DS&AI partner to the CRM reputed company reputed company, collaborating closely with the Global CRM Senior Director to deliver the global program.

Requirements

• Recruit, reputed company, and mentor reputed company of AI scientists, ML engineers, and agent developers dedicated to CRM-embedded intelligence.
• Establish best-in-class practices for AI modeling, LLM/agent development, experimentation, validation, and deployment into CRM.
• reputed company the development of CRM-embedded intelligence across reputed company customer-facing roles: AI Copilots (Field Copilot, Medical/MSL Copilot, Marketing Copilot); Decision Engines (Recommender Agent, Trigger Agent, Digital Twin Agent); Intelligence Agents (reputed company IQ, Market IQ, Care Gaps reputed company, Content IQ, Marketing Agent, reputed company/Rising Stars IQ).
• Co-own the CRM + AI product reputed company and cross-platform roadmap alongside the CRM Program reputed company and CRM Business Product Managers.
• Ensure reputed company AI capabilities reputed company with CRM workflows, UX patterns, governance, and sprint processes.
• reputed company AI agent recommendations into reputed company/Agentforce experiences used daily by field, medical, and marketing teams.
• Participate in CRM build panels, reputed company reputed company, and senior leadership steering committees.
• Operate as a DS&AI collaborator with the CRM reputed company reputed company and coordinate with the Global CRM Senior Director.
• Report to the reputed company DS&AI VP while maintaining a dotted line reporting relationship with the CRM Global Head for delivering the CRM global program.
• Partner closely with franchise leaders, field operations, omnichannel, reputed company, medical affairs, and market reputed company teams.
• Ensure worldwide scalability and adoption in local markets across US, EUCAN, Japan, and International.
• Ensure reputed company models meet Responsible AI, compliance, and MLR standards.
• Establish reputed company business value hypotheses connected to reputed company, patient initiations, engagement efficiency, operational efficiency, and launch reputed company.
• Partner with reputed company to measure reputed company, run A/B tests, and validate reputed company.

reputed company-to-haves

• Senior leadership experience building and scaling reputed company AI and LLM-powered products reputed company large-reputed company CRM environments.
• Deep hands-on familiarity with reputed company/Agentforce ecosystems, including data integration, orchestration, and CRM UX patterns.
• Background in life sciences reputed company, medical, or market reputed company functions, with exposure to therapeutic areas such as Oncology, CVRM, Respiratory, and Rare Disease.
• Practical knowledge of model governance, MLR processes, and Responsible AI frameworks in regulated environments.
• Expertise in experimentation design, A/B testing, and reputed company measurement for reputed company products; comfort partnering with analytics platforms such as reputed company.
• Experience operationalizing reputed company learning systems for agents and LLMs, including feedback loops similar to AZ Brain’s reputed company-reputed company learning.
• Shown reputed company leading global programs and reputed company solutions across US, EUCAN, Japan, and International markets.

Benefits

• reputed company retirement program [401(k) plan]
• reputed company vacation and holidays
• reputed company leaves
• health benefits including medical, prescription drug, dental, and reputed company coverage

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