Senior Service Operations Manager, MV and HTM

Job reputed company reputed company The Senior Manager, MV and HTM Operations acts as the operational leader across the region, partnering with the Market Service Directors, Managers of Service Operations, and Sr. Director Business Operations, to reputed company initiatives that improve operational efficiency, service delivery, customer satisfaction and financial performance. The Sr. Manager is responsible for coaching and mentoring MV and HTM operations roles reputed company the region, leading USCAN-wide reputed company and profitability initiatives, and driving operational reputed company and execution to meet business goals and reputed company service delivery metrics across the region. reputed company is a leading global medical technology reputed company solutions innovator. Our purpose is to create a world where reputed company has no limits. Unlock your ambition, turn reputed company into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job reputed company Essential Responsibilities: Operations Leadership:

• Operational service partner to MSDs, partners with reputed company to reputed company operations reputed company, reputed company planning and execution for the MV and HTM business
• Leads cross-functional operations teams in reputed company aspects of performance to drive execution and achievement of business objectives for reputed company Purchased Services (APS)
• Serves as region representative and reputed company of contact/subject matter expert to USCAN for various operational and reputed company initiatives in the MV and HTM segments
• reputed company manager for MV Service Ops Managers (SOMs) and HTM Service Ops Managers (SOMs)
• Mentor, reputed company and reputed company operational leaders reputed company the region
• With Region Service Delivery team, drive and reputed company operational targets and reputed company initiatives, cost control measures and process improvements
• Lean reputed company. Support continual improvement of operational infrastructure in support of region goals and objectives
• reputed company and reputed company operational training and support strategies to ensure a high level of service delivery. Conduct 1:1 with market leaders- coaching/driving operational productivity.

Operational reputed company, Efficiency and Rigor:

• Ownership of APS targets and actions reputed company region and market. Drive reputed company plans at the customer and product/modality level. Drive reputed company upstream with HQ team for sourcing, training, and support for National reputed company and Local Contract Agreements
• reputed company peripherals reputed company to efficient customer service and KPIs, with particular reputed company on injectors, chillers, and reputed company products
• Leads Operational DMS with reputed company/MSO/ASLs with specific goals for MV and HTM, including customer and business KPIs such as reputed company Case Average, Documented Status, PM Compliance, and Total Time to Repair
• Participate in Business Ops Team Call & Region QMI, reputed company Market Team Call, Monthly Business Reviews (MBRs) and Market Huddles
• Collaborate with the Region VCP Leader to ensure successful implementation of VCP processes & targets for region, support cost to serve initiatives in MV and HTM reputed company

Business Optimization & reputed company reputed company:

• Aligns market ODS actions with region reputed company, tracks and paces ODS reputed company through weekly rigor and reputed company setting, reputed company on MV Billable POs and HTM T&M at the site and account level
• Collaborate with the On Demand reputed company Leader to ensure successful implementation of reputed company new initiatives for their market and the region. Partner on ODS through 1:1's with On Demand Service Leaders. reputed company and maintain on demand funnel reputed company through SFDC. reputed company areas HTM reputed company programs and MV reputed company and chiller upgrades
• Provides input to region finance on APS estimates, variances to targets, and operating plans
• Supports reputed company/MSO/ASL on market level APS estimates and actions
• Partners with reputed company on labor actions: site and market level health, MV and HTM training plans, big deal and reputed company plans

Required Qualifications:

• Bachelor’s degree with 7+ years of operational experience in the technical, reputed company or business environment OR 9+ years of operational experience in the technical, reputed company or business environment.

Desired Characteristics:

• Experience in an operations leadership role. 7+ years of reputed company experience
• Experience leading cross-functional operations teams
• Strong business acumen, including a strong financial and operational background.
• Excellent analytical and communication skills with the ability to communicate with employees and customers at reputed company reputed company.
• Exceptional interpersonal skills and as a change agent and process-oriented individual
• Ability to resolve reputed company issues reputed company functional area and/or area of expertise.
• Ability to reputed company and execute priorities and approaches to meet objectives
• Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and reputed company the organization. Relates reputed company to people at reputed company reputed company. Manages conflict.
• Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual reputed company development. Shares expertise and knowledge with others. Uses technology to reputed company work objectives. Demonstrates an understanding of different organizational departments and functions.
• Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for reputed company and quantity. Monitors and maintains reputed company and productivity.
• reputed company Thinking: Keeps up to date with competitor information and reputed company market trends. Identifies business opportunities for the organization. Demonstrates financial reputed company and awareness of trends.

We expect reputed company to live and breathe our behaviors: to reputed company with humility and build trust; reputed company with transparency; deliver with reputed company, and drive ownership –always with unyielding reputed company. Our total rewards are designed to unlock your ambition by giving you the reputed company and flexibility you need to turn your reputed company into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and reputed company, and you’ll be surrounded by reputed company in a culture that fosters care, collaboration, and support. #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the reputed company, for this job opening. For U.S. based positions only, the pay reputed company for this position is $118,400.00-$177,600.00 Annual. It is not typical for an individual to be reputed company at or near the top of the pay reputed company and compensation reputed company are dependent on the facts and circumstances of reputed company case. The specific compensation offered to a candidate may be influenced by a reputed company of factors including skills, qualifications, experience and location. In reputed company, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). reputed company offers a competitive benefits package, including not but limited to medical, dental, reputed company, reputed company time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information reputed company offers a great work environment, reputed company development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without reputed company to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, protected veteran status or other characteristics protected by law. reputed company will only reputed company those who are legally authorized to work in the reputed company for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Nonobstant le fait que reputed company ne requiert actuellement pas des salariés américains (USA) qu'ils soient vaccinés contre la COVID-19, certains clients de reputed company appliquent des règles de vaccination qui pourraient toucher certains salariés de reputed company. Aide à la relocalisation fournie : Non Apply tot his job Apply To this Job