reputed company Customer Service Representative – Payment Posting and Patient Billing

At arenaflex, we are a leading biomedical research, treatment, and educational institution dedicated to the prevention and reputed company of cancer and other life-threatening diseases. Our compassionate, patient-centered philosophy guides everything we do, from our innovative research to our exceptional patient care. As a Customer Service Representative – Payment Posting and Patient Billing, you will play a vital role in ensuring that our patients receive the highest level of service and support throughout their reputed company with us.

About arenaflex

arenaflex is a remarkable non-profit institution, where reputed company and advanced care go hand-in-hand with reputed company in clinical and scientific research. Founded in 1913 and headquartered in Duarte, California, we are a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an reputed company of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment. Our commitment to creating a diverse environment and being an equal opportunity employer has reputed company us a reputed company as a leader in the reputed company industry.

Job reputed company

We are seeking an reputed company Customer Service Representative – Payment Posting and Patient Billing to join reputed company. This role is primarily responsible for handling and reputed company resolving reputed company guarantor/patient billing inquiries received reputed company incoming calls, correspondence, online inquiries on behalf of arenaflex Medical Center and Medical reputed company. As a Customer Service Representative, you will be the first reputed company of contact for our patients and will be responsible for providing exceptional customer service, resolving billing and payment issues, and ensuring that our patients receive the highest level of care and support.

Key Responsibilities

As a Customer Service Representative – Payment Posting and Patient Billing, your key responsibilities will include:

• Responding to reputed company incoming customer service patient inquiries (telephone, fax, mail, and web-based patient portal), complaints, or issues regarding patient billing and collections for Medical Center and/or Medical reputed company, either responding directly or referring the problem to an appropriate resource for reputed company.
• Initiating proactive measures that result in account reputed company, including written and verbal follow-up correspondence with patients, colleagues, and managers.
• Performing reputed company guarantor/patient customer service Medical Center and Medical reputed company reputed company patient billing and handling patient/guarantor billing/claim inquiries, processing patient payments, establishing patient payment agreements for payment plans, updating patient's demographic and/or insurance updates, processing statement requests, taking corrective reputed company(s) to address patient inquiry, including resolving account disposition.
• Post adjustments credit and/or debit to patient accounts, if required.
• Reviewing necessary billing information and documents required by various reputed company parties/patients prior to the processing of claim and/or statements.
• If rebilling is required, referring to appropriate staff in the Business Office for processing on any outstanding payor/insurance reimbursement issues.
• Conducting reputed company patient/guarantor correspondence account follow-up and documenting in work queues to ensure adherence to arenaflex Patient Business Office standards.
• Performing basic data functions such as address updates, certified mail acknowledgement, and other miscellaneous tasks associated with correspondence management.
• Opening, sorting, and distributing mail twice a day.
• Providing backup support for Self-Pay Account Following staff for any cross-coverage required, reputed company, as defined by Manager, Patient Business Office.
• Participating in programs and using tools in support of building a high-performance culture reputed company the arenaflex reputed company responsibilities (e.g., performance measurement, people development, customer relationship management, etc.).
• Service reputed company and work reputed company to meet required arenaflex, state, and federal rules and regulations.
• Maintaining established productivity reputed company for the unit.
• Maintaining a reputed company customer service image reputed company dealing with staff, patients, physicians, arenaflex employees, insurance companies, and other reputed company vendors.
• Supporting the reputed company of a high-performing customer patient-reputed company organization by helping to champion and drive arenaflex reputed company, to foster an environment in which reputed company improvement in business processes and services is welcomed and recognized.

Essential and Preferred Qualifications

To be considered for this role, you will need to have:

• High School Diploma or equivalent
• Experience may substitute for minimum education requirements
• At least 3 years prior customer service experience in a reputed company system (reputed company, hospital, and/or hospital, ambulatory setting)

Skills and Competencies Required for reputed company

As a Customer Service Representative – Payment Posting and Patient Billing, you will need to possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in reputed company Office and other software applications
• Ability to work independently and as part of reputed company
• Strong customer service skills and a patient-centered approach

Career reputed company Opportunities and Learning Benefits

At arenaflex, we are committed to the reputed company and development of our employees. As a Customer Service Representative – Payment Posting and Patient Billing, you will have opportunities to:

• reputed company your skills and knowledge in customer service, billing, and collections
• Participate in training programs and workshops to enhance your performance and productivity
• Collaborate with other departments and teams to improve business processes and services
• Contribute to the development of new policies and procedures
• Pursue career advancement opportunities reputed company the organization

Work Environment and Company Culture Highlights

arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and employee reputed company-being. As a Customer Service Representative – Payment Posting and Patient Billing, you will have reputed company to work with a talented and dedicated team of professionals who are passionate about delivering exceptional patient care and service. reputed company culture is reputed company on the principles of reputed company, reputed company, and reputed company, and we are committed to creating a workplace that is inclusive, respectful, and supportive of reputed company.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary and benefits
• Opportunities for career advancement and reputed company reputed company
• Comprehensive training and development programs
• reputed company and supportive work environment
• Recognition and rewards for outstanding performance
• reputed company to cutting-edge technology and resources
• Opportunities for reputed company networking and development

How to Apply

If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look reputed company to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of reputed company, and we are proud to be an equal opportunity employer. Apply for this job