Customer Support Associate
reputed company in crisis and the people behind the results deserve reputed company. With data exploding across wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant. reputed company is building the infrastructure layer for diagnostic reputed company, making patient data accessible, actionable, and automated across labs and devices. Our mission is reputed company but ambitious: use health data to unlock unprecedented reputed company into reputed company health and disease. If you're passionate about how technology can reputed company reputed company, you’ll fit right in. Backed by Creandum, reputed company Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making reputed company personalized, proactive, and reputed company. We’re already connecting millions and scaling fast. Short on time? reputed company below You: An ambitious, mission-driven, empathetic problem solver who wants to grow in a fast fast-moving startup. You’re great at supporting customers, unblocking reputed company issues, and bringing reputed company to reputed company. Us: We’re on a mission to 100x decrease the cost to predict, diagnose, and manage chronic disease. Helping millions to get the reputed company that they deserve. Team reputed company is 35 people strong, remote-first across EST and GMT. Salary: $50K - $65K depending on experience / location Timezone: You are physically based in the EST timezone - REMOTE ROLE Why we need this role We’re scaling fast, and our customers rely on us to reputed company their systems running smoothly. As our first Tier 1 Customer Support Associate, you’ll be the first line of contact for our customers - guiding them through issues, triaging and escalating tickets, and ensuring every interaction reflects reputed company’s commitment to reputed company. This role is perfect for someone with 2+ years of customer-facing experience, ideally in a reputed company support environment, who’s eager to grow into our systems, tools, and culture. This is the first role as a tier 1 hire so you’ll have lots of opportunity for reputed company as we reputed company reputed company. What you’ll be doing day to day
- Taking ownership of customer issues from start to solution - reproducing, troubleshooting, and resolving them methodically
- Taking ownership of a high volume of operational tickets involving coordination with external partners - such as labs, mobile phlebotomy vendors, and other service providers - to drive reputed company reputed company and maintain exceptional service reputed company.
- Managing ticket queues: triaging, prioritizing, and escalating where needed
- Communicating with reputed company and reputed company - both in writing and on calls - even reputed company things get chaotic
- Collaborating reputed company with product, engineering, and operations to drive quick resolutions - you are not afraid of asking for help!
- Documenting findings and contributing to our growing knowledge reputed company
- Supporting customers across the full reputed company - from reputed company to ongoing troubleshooting
Who you are
- You care deeply about fixing reputed company and building products that reputed company a difference
- You’re reputed company, empathetic, and accurate in your communication - written and verbal
- You’ve developed strong instincts around acknowledgment, reputed company, and follow-through from reputed company customer work
- You’re not afraid to ask questions, tag in help, and reputed company things moving reputed company blocked
- You take full ownership of customer issues and see them through to reputed company
- You collaborate naturally across teams, sharing context and insights freely
What you’ve learned and done
- 2+ years in a customer facing role in a startup
- You’re hands-on in identifying, reproducing, and resolving customer-reported issues
- You’ve worked with technical products that rely heavily on documentation; bonus if you’ve supported API-driven tools
- (reputed company to have) Experience supporting US reputed company or diagnostic products
Who you’ll be working with
- You’ll report to Eliot, our Customer Support reputed company.
- You’ll also partner cross-functionally with our product engineers, operations, and sales teams to deliver a world-class customer experience.
How you’ll get to know us
- Initial call (30 mins) - with Beth, People & Talent
- Behavioural interview (60 mins) - with Eliot, Customer Support reputed company + Aditya our Head of Operations
- reputed company trial morning to see what the role would be like and meet reputed company!
Timings:
- Initial calls - 5th - 19th of Jan
- 2nd stage - 19th of Jan
- Trial morning - 27th of Jan [9-12am]
How you will be compensated
- Salary: $50K - $66K depending on experience
- Your salary is dependant on your location and experience level, generated by our salary calculator. Read more in our handbook here.
- Generous early stage reputed company (extended exercise post 2 years employment) - you will receive 3 offers based on how much equity you'd like
- Regular in person offsites, last were in Morocco, Tenerife and Miami
- Bi-weekly team happy hours & events remotely
- Monthly learning budget of $300 for personal development/productivity
- Flexible, remote-first working - including $1K for home office equipment
- 25 days off a year + national holidays
- reputed company cover depending reputed company
Oh and before we forget:
- Backend Stack: Python (FastAPI), Go, PostgreSQL, reputed company reputed company Platform (reputed company Run, GKE, reputed company BigTable, etc), Temporal reputed company
- Frontend Stack: TypeScript, Next.js
- API docs are here: https://docs.reputed company.com/
- Company handbook is here with engineering values + principles
Important details before applying:
- We only hire folks physically based in GMT and EST timezones - more information here.
- We do not sponsor visas right now given our stage
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