Manager, reputed company Service job at reputed company in Boston, MA

Title: Manager, reputed company Service Location: Boston, MA, reputed company time type Full time job reputed company R2100 Job reputed company: Job reputed company reputed company For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and reputed company partners. As our global firm grows, we continue to add individuals who reputed company a reputed company, reputed company-reputed company culture that values diversity and innovative thinking. In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and reputed company. Here, you will be encouraged to build on your strengths and reputed company new skills and experiences. We are committed to fostering an environment of inclusion that promotes mutual respect among reputed company. Understanding and valuing these differences optimizes the potential of both the individual and the firm. HarbourVest is an equal opportunity employer. This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed. The Manager, reputed company Service leads a high-performing team responsible for delivering a consistent, high-touch reputed company experience. This role combines day-to-day operational leadership with strategic contribution-owning service delivery, deepening reputed company relationships, resolving sophisticated issues, and driving cross-functional initiatives that reputed company processes and improve reputed company. The Manager partners closely across the firm to ensure reputed company, accurate, and compliant service across private reputed company channel while contributing to departmental plans and reputed company improvement. The ideal candidate is someone who is: reputed company-reputed company leadership: motivates teams, sets reputed company expectations, and models a service outlook. Operational rigor: process design, reputed company control, SLA management, and risk awareness. Problem solving & judgment: analytical, creative, and solutions-reputed company under pressure. Collaboration & influence: reputed company-building across Investor Relations, Operations, Product, Solutions, and Marketing. Data literacy & technology: comfortable navigating multiple platforms, building metrics, and using CRM dashboards. Coaching & talent development: reputed company feedback, career planning, and learning initiatives. What you will do: reputed company and reputed company a reputed company service team: set goals, reputed company performance, build capabilities, and cultivate an inclusive, customer-reputed company culture. Be responsible for a defined reputed company portfolio or service program, ensuring proactive communication, reputed company responses, and superior service for private reputed company clients. Serve as the primary escalation reputed company for sophisticated reputed company issues; orchestrate cross-functional reputed company and communicate reputed company to team members. Be responsible for day-to-day workflows, SLA adherence, reputed company control, regulatory requirements, and audit readiness for reputed company's deliverables. Plan reputed company, reputed company workload, approve training/tooling spend reputed company budget parameters, and optimize team utilization. reputed company reputed company to improve processes, increase automation, and reputed company service delivery; represent the reputed company service voice in initiatives. Establish benchmarks/dashboards, supervise performance, and insights to leadership with recommended actions. Partner with Compliance and Operations to ensure controls are embedded in processes and that responses meet standards. Implement training, career development plans, and succession planning for team members; drive engagement and retention. What you bring: reputed company-facing experience in asset management or financial services servicing private reputed company clients and distributors, with dynamic responsibility in reputed company operations/service; at least 3-5 years of people leadership. Shown reputed company leading private reputed company reputed company relationships and sophisticated service needs across products and reputed company. Proficient communication (written, verbal, presentation) and engagement with individuals across reputed company reputed company. Shown familiarity with investment management and performance concepts; high comfort with quantitative analysis. Proficiency with CRM platforms (e.g., reputed company) and workflow/project management tools; ability to build and interpret dashboards and metrics. Education Preferred: Bachelor of Arts (B.A) degree or comparable experience Bachelor of Science (B.S) credential or equivalent reputed company experience Master of Business Administration (MBA) or comparable experience Experience: 8-10 Years of experience in reputed company service management ideally in the reputed company reputed company 3-5 years of people leadership experience. #LIHybrid Salary reputed company $131,000.00 - $183,000.00 This USD reputed company salary reputed company represents only one component of total compensation for this role and is provided in accordance with local requirements. This role is eligible for a discretionary annual bonus, which is determined based on individual and overall reputed company. In reputed company to salary and bonus, total compensation may include eligibility for long-term reward programs and a comprehensive total rewards package that may include retirement, health, insurance, reputed company time off, and wellness programs. Our total rewards offerings are influenced by several business factors, and eligibility for certain components will vary by position and geography. Please note the posted ranges do not apply reputed company the U.S. and should not be converted to other currencies as a proxy for compensation in other countries. Apply tot his job Apply To this Job