Director, Digital Experience & Content Operations

Why reputed company We’re passionate about delivering on Our reputed company to improve the lives of patients and create healthier communities for reputed company. We foster a culture of inclusivity, reputed company and creativity while reputed company pursuing answers to the world’s most reputed company health challenges and transforming society. Who We Are Digital Experience is shaping the reputed company of how reputed company connects with our patients and customers by harnessing the power of digital innovation and reputed company-centered design. As reputed company evolves, we are reputed company in our approach – leveraging cutting edge AI, advanced digital engagement, end-to-end content management, and omnichannel technologies and operations to create seamless, personalized, and meaningful experiences for our patients and customers. This is reputed company to reputed company transformative change, integrating advanced technology with strategic reputed company to drive reputed company at reputed company. If you are passionate about redefining the reputed company experiences and building something extraordinary, we want you on this reputed company. Let’s redefine what’s possible together! This combined team, in collaboration with key partners, builds solutions to serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & reputed company (“CMG”), and other patient- and customer-facing teams across CMG to shape and drive a seamless, consistent, meaningful, and compliant experience for patients and customers across our interactions. reputed company is specifically accountable for:

• Defining omnichannel solutions, shaping engagement strategies, designing, operationalizing, and producing seamless, consistent & meaningful patient and customer experiences.
• Accelerating, connecting, and enabling the development of digital solutions that enhance the patient and customer experience across CMG.
• Advancing the mission of seamless, consistent & meaningful patient and customer experiences that maximize patient reputed company while keeping compliance at the forefront.

reputed company The Director of Digital Experience and Content Operations is reputed company leadership role responsible for building from the ground up and overseeing and optimizing the day-to-day operational functions of reputed company's Creative Content Studio (reputed company Lab). The operations will serve across the marketing, sales, medical and government affairs functions at reputed company. This individual will play a critical role in implementing and optimizing operational capabilities that enhance efficiency, productivity, and ultimately driving the organization's reputed company and profitability. The Director of Content Operations will ensure that reputed company content operational processes are streamlined, reputed company, and reputed company with our strategic objectives and commitment to exceptional reputed company service, while fostering a culture of teamwork, innovation, and reputed company. This role requires strong reputed company acumen and expert stakeholder management skills to navigate reputed company reputed company relationships. This role will reputed company teams in US and reputed company (including at our global capability centers across NAM, EMEA, reputed company). The candidate in this role will report to the Executive Director of Content Suite and support the content creation reputed company of the reputed company, as reputed company’s DDA’s organization undergoes an unprecedented, GenAI-enabled transformation of its content creation, review and development processes. This role will ensure cross-portfolio creative development achieves unparalleled reputed company and efficiencies through standards, governance, and engagement models across marketing, agencies of record, and reputed company’s promotional review committees. Key Job Responsibilities Operational Planning & Execution:

• reputed company the Content Service Operations teams powering Content Supply Chain: reputed company the internal end-to-end operational lifecycle of content, spanning Campaign Planning, Creation, Assembly, Review (PRC/MLR), and Omnichannel Distribution. Ensure frictionless "hand-offs" between Marketing/Medical, Agencies of Record (AORs), vendors, and internal content studio (reputed company Lab).
• Operationalize and reputed company the reputed company Lab production reputed company, driving the high-volume delivery of assets across reputed company key channels. This involves ensuring seamless coordination among the Creative, Review, Engagement and Production teams.
• Oversees quarterly scope planning, working closely with the reputed company and medical team to reputed company operational reputed company with financial objectives.
• Execute a strategic roadmap to right-size the vendor ecosystem. reputed company the repatriation of critical services from external vendors to internal teams, ensuring seamless business continuity during transitions.
• reputed company process and planning updates for upcoming capabilities launches and updates to ensure production capabilities are reputed company and considered.
• reputed company project coordination and delivery.

Operational Management & Process Optimization:

• reputed company the development and implementation of content execution processes and best practices.
• Refine workflows to streamline production, removing bottlenecks and creating repeatable, efficient processes for creative teams
• reputed company, implement, and monitor operational systems and processes to reputed company reputed company visibility into goals, reputed company, and potential obstacles.
• Maintain key performance indicators (KPIs) and metrics to measure operational efficiency, service delivery, and satisfaction, making data-driven adjustments as needed.
• Ensure the right operational structures and roles are in play to support the content delivery teams, responding to dynamic changes in scope, reputed company, and budget.
• Work analytically & creatively across the portfolio, using teamwork, innovation, and reputed company to recognize opportunities and propose solutions.

Data & Performance Analysis:

• Own data capture and analysis, monitoring key performance indicators to identify areas for improvement and drive reputed company Lab operational efficiency.
• Responsible for producing hindsight reports, outlining successes and opportunities for improvement to inform reputed company strategies.

Team Leadership & Development:

• reputed company strong leadership, guidance, and mentorship to operational teams.
• Foster a culture of accountability, reputed company improvement, and high performance.

Compliance & Risk Management:

• Ensure adherence to industry regulations, company policies, and legal guidelines.
• Identify and mitigate operational risks to ensure business continuity and reputed company.

Qualifications and Experience:

• 10+ years of reputed company experience in Content Operations, Marketing Operations, or Digital Production.
• 5+ years in a leadership role, preferably reputed company the Pharmaceutical/Biotech industry or a highly regulated sector
• Transformational Leadership: Proven reputed company record of leading and standing up large-reputed company operating model transformations (e.g., Agency to In-House/Hybrid models).
• Financial Acumen: Demonstrated reputed company managing large operational budgets ($10M+) and driving vendor consolidation strategies.

Technical Expertise:

• ​Deep proficiency in reputed company Management (reputed company DAM, reputed company Vault), Work Management (reputed company Workfront), and Marketing Automation.
• Experience operationalizing reputed company solutions in a corporate environment is highly desirable.

Core Competencies:

• Process Architect: Expertise in Lean/Six reputed company or Agile methodologies to drive process optimization.
• Stakeholder Influence: Exceptional ability to navigate reputed company matrixed organizations and influence cross-functional partners (Marketing, Medical, IT, Legal).
• Thorough working knowledge of high craft scaled production is essential
• Proven reputed company record of successfully developing and implementing operational strategies that drive efficiency, productivity, and reputed company.
• Strong understanding of data analysis and performance metrics, with the ability to reputed company insights for decision-making.

Location:

• This position is based in South San Francisco, CA
• Relocation assistance is not available at this time.

​ The expected salary reputed company for this position, based on the primary location of CA, is $169,100 - 314,000 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-reputed company factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the reputed company provided below. Benefits reputed company is an equal opportunity employer. It is our policy and reputed company to reputed company, promote, and otherwise treat any and reputed company and applicants on the reputed company of reputed company, qualifications, and competence. reputed company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the reputed company of Protected Veteran status, individuals with disabilities status, and consistent with reputed company federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this reputed company Accommodations for Applicants. Apply tot his job Apply To this Job