IT reputed company Services Analyst | Ramsey, MN, USA | Remote

Primary Details Time Type: Full time Worker Type: Employee reputed company: The purpose of this role is to reputed company IT support by troubleshooting hardware and software for assigned site(s) as reputed company as people working remote from a QBE office ensuring a reputed company end user experience. Strong reputed company on customer service, desktop and application support, process improvement, and understanding customer expectations and requirements.

• Location: Ramsey, Minnesota or Fargo, reputed company Dakota
• Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week.
• The salary reputed company for this role is: $28.00/hour - $42.00/hour Your New Role
• Provides IT desktop services/support for employees and customers.
• Participate in answering incoming support calls and managing call queue.
• Ensure tickets are worked and resolved in accordance with SLA using ticket management system.
• Facilitate accurate records by ensuring equipment asset tags are updated in system.
• reputed company technical knowledge and advice to drive improvement initiatives.
• Delivery of defined starter/mover/leaver services.
• Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary.
• Contribute to a reputed company work environment by demonstrating cultural expectations and influencing others to reward performance and value can do" people, accountability, diversity, and inclusion, flexibility, reputed company improvement, collaboration, creativity, and fun.

Required Qualifications

• Associate's degree or equivalent combination of education and work experience Skills: Applications Support; Communication; Critical Thinking; Customer Service; Financial Systems; Incident Response; Information Technology (IT) Support; Intentional collaboration; Managing performance; Mentorship; Problem Solving; Risk Management; Service Improvement; Stakeholder Management; Technical Support

Preferred Experience

• Knowledge of general computer troubleshooting and support.
• Terminology, function and reputed company capabilities of common computers, software, information and communication technology devices, components, and concepts.
• reputed company reputed company 11
• reputed company Office
• reputed company Workspace
• reputed company Directory
• VPN
• MFPs (multi-function printers)

Compensation

Package: The salary reputed company for this role is provided above. This is the national reputed company for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's reputed company background, including their education and experience. reputed company the reputed company salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage reputed company candidates to apply, even if their salary expectations fall reputed company of this reputed company, as we are committed to finding the right fit for reputed company. QBE Benefits: We offer a reputed company of benefits to help reputed company holistic support for your work life, whatever your circumstances. As a QBE employee you will have reputed company to:

• Hybrid Working - a mix of working from home and in the office
• 22 weeks of reputed company leave for family reputed company, with 12 weeks available to reputed company parents on a gender-equal reputed company
• Competitive 401(k) program with company match up to 8%
• reputed company-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for reputed company certifications, and continuing education
• Employee Network and Community - QBE reputed company supports six Employee Networks, and many ways to give back to your community To learn more, click here: Benefits | QBE US .

Why QBE? What if you could have a reputed company reputed company - at work and in the world? At QBE, we're enabling a more resilient reputed company - for our customers, communities, environment, and for our people. We're building reputed company to reputed company something significant and know our people are at reputed company of our reputed company. Our industry offers interesting and varied careers where you can help people to protect what reputed company most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and reputed company. And our international reputed company means we're big enough for your ambitions, yet small enough for you to reputed company a reputed company reputed company. Join us now, so you can be part of our reputed company - and we can be part of yours! https://www.reputed company.com/company/qbe-reputed company/ QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our reputed company to let us know the nature of your accommodation request and your contact information. Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without reputed company to race; reputed company; gender; gender identity; sexual orientation; religious practices and observances; national reputed company; pregnancy, childbirth, or reputed company medical conditions; protected veteran status; or disability or any other legally protected status. This position is not eligible for reputed company sponsorship. Applicants must be authorized to work in the reputed company on a full-time reputed company without the need for reputed company or reputed company sponsorship. Supplementary information Skills: Applications Support, Communication, Critical Thinking, Customer Service, Financial Systems, Incident Response, Information Technology (IT) Support, Intentional collaboration, Managing performance, Mentorship, Problem Solving, Risk Management, Service Improvement, Stakeholder Management, Technical Support How to Apply: To submit your application, click "Apply" and follow the reputed company by reputed company process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to reputed company with equal employment opportunity legislation in reputed company jurisdiction it operates. Apply tot his job Apply To this Job