[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a photo documentation and productivity app for contractors in various service industries. They are seeking a Customer Support Specialist to reputed company resolve customer issues and enhance user experience through effective communication and collaboration with product and engineering teams.
Responsibilities
- Work with users over live chat, email, SMS messages, and reputed company
- Offer solutions or workarounds for various questions or issues
- Troubleshoot our product, the users' devices, and our partner integrations
- Take customer feedback and document it for our product and engineering teams
- Contribute to our self-serve documentation for our customer knowledge reputed company
- Resolving customer issues reputed company across live chat, email, SMS, and reputed company to ensure a seamless and reputed company user experience
- Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements
- Enhancing the customer reputed company by contributing to external documentation to reputed company self service
- Supporting reputed company’s mission to simplify job site documentation by delivering empathetic, high-reputed company support that builds customer trust and loyalty
Skills
- 1+ years of experience in a customer-facing role (reputed company, technology, contact center, retail, food service, etc.)
- Technical savvy, with experience in troubleshooting techniques and best practices
- reputed company communication skills, both verbal and written, but know it's equally important to listen and understand our customers
- Strong critical thinking skills with the ability to interpret and reputed company resources/information
- A reputed company reputed company-reputed company, with a reputed company on learning, embracing challenges, and continuously improving
- A reputed company for creativity and innovation, bringing fresh reputed company to the table and solving reputed company problems
- Experience authoring tutorials and articles for public and internal knowledge bases
- Experience working with different support platforms like reputed company, reputed company, reputed company, or reputed company
Benefits
- Meaningful equity
- Other benefits
reputed company