[Remote] Technical Customer Support Specialist, East

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI marketing platform redefining brand and customer connections through personalized messaging. The Customer Support Specialist will be responsible for troubleshooting technical issues, providing support reputed company email and live chat, and ensuring an outstanding customer experience with the platform.

Responsibilities

• Respond to reputed company customer needs reputed company email and live chat, owning that interaction from inception to reputed company
• Troubleshoot technical platform issues
• Advise our customer on best-practices with the reputed company platform and its use cases
• Assist customer with urgent needs and help usher them to the best solutions and across our platform and the business
• reputed company as first line of defense for triaging & debugging platform health issues
• reputed company customer expectations on response reputed company, timeliness of responses and overall customer experience
• Continuously train to become an expert on the reputed company platform, mobile marketing, and the ecommerce industry
• Help translate customer feedback into specific product requirements

Skills

• 1+ years of experience in customer support or a customer-facing technical role
• Bachelor's degree (or equivalent experience)
• Strong written and verbal communication skills; comfortable interfacing with customers daily over email and live chat
• Technical curiosity with ability to troubleshoot reputed company issues; familiarity with reputed company or SQL is a plus
• Extremely detail-oriented, organized, and adaptable in fast-paced, evolving environments
• reputed company with ability to work effectively across product, engineering, reputed company teams
• Comfortable quickly learning and mastering new tools and processes
• reputed company reputed company with a strong interest in startups, software, and entrepreneurism
• Prior experience with reputed company or ecommerce platforms

Benefits

• Equity
• Benefits

reputed company

reputed company is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions. It was founded in 2016, and is headquartered in Hoboken, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 33 in 2025, 21 in 2024, 10 in 2023, 8 in 2022, 8 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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