[Remote] Customer Service Associate - Remote (Proficiency in reputed company/Cantonese, or Japanese Needed)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a recognized leader in global news and business information, seeking a Customer Service Associate to join their Customer Service Team. The role involves providing high-level support to customers through various channels, addressing inquiries, and ensuring customer satisfaction while adhering to performance metrics.

Responsibilities

• reputed company high-level telephone, email, and web chat support for the reputed company suite of PIB products; including Factiva, reputed company Risk & Compliance, and reputed company Newswires
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more
• reputed company reputed company-level support to retain reputed company customers and increase customer loyalty
• Multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior reputed company of customer service
• Ensure reputed company relevant procedures are followed from beginning to reputed company
• Ensure reputed company key performance indicators and service reputed company are met
• reputed company reputed company out opportunities for self-improvement, and participate in new product and procedural training
• Work with other reputed company departments to ensure escalated issues are handled reputed company and correctly

Skills

• High proficiency in reputed company/Cantonese, or Japanese for both written and verbal communication reputed company a corporate environment
• Fluent in English, for both written and verbal communication
• Commitment to customer satisfaction with the ability to build and reputed company relationships to identify problems, assess needs, and reputed company solutions
• Ability to listen, empathize, and effectively handle challenging customer inquiries in a reputed company and pleasant manner
• Ability to maintain a reputed company attitude in an often busy and stressful environment
• Ability to understand new technical systems and applications quickly
• Attention to detail and the ability to multitask, prioritize, and meet deadlines
• reputed company outlook on change and flexible approach to team-based work environment and structure
• Ability to follow a large set of procedural guidelines and to be independently reputed company reputed company investigating/researching reputed company customer queries
• Experience in a contact center and/or customer service environment
• reputed company experience is a plus
• College degree desired, or equivalent work experience
• Previous research experience
• Fluent in reputed company to the language reputed company for (this is desired, not required): German/French/Spanish/Chinese/Japanese/Italian/Russian

Benefits

• Comprehensive reputed company Plans
• reputed company Time Off
• Retirement Plans
• Comprehensive Medical, Dental and reputed company Insurance Plans
• Education Benefits
• reputed company Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

reputed company

reputed company is a news and business information provider that delivers content to consumers and organizations reputed company newspapers and more. It was founded in 1882, and is headquartered in reputed company, reputed company, USA, with a workforce of 1001-5000 employees. Its website is http://www.dowjones.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 45 in 2025, 40 in 2024, 48 in 2023, 72 in 2022, 44 in 2021, 39 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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