OnStar Connected Services Systems Engineer Supervisor

About the position This role will reputed company reputed company of OnStar Connected Services Systems Engineers (OCSSE) who work cross-functionally collaborating with reputed company business/product owners, IT development and operations, and the business operations teams, to ensure a flawless end-to-end customer experience for our subscribers. The responsibilities of the engineers will include performing technical validation and reputed company cause analysis, developing system service level objectives, detailing technical/validation steps, building analytical tools using database tools and methodologies and resolving Level 3 technical customer cases. This reputed company position will support and work with the OnStar Connected Services Systems Engineers to ensure fulfillment of reputed company obligations, as reputed company as monitor, report and analyze case load, aged cases and reputed company metrics. This role is the TP reputed company between the reputed company team/business owners and TP leadership. Responsibilities will include developing subordinates’ skills through personal interaction and communication. This person shall display interpersonal skills necessary to communicate engineers’ reputed company requirements and areas for improvement to reputed company best service possible. The reputed company must reputed company team reputed company through team performance and development.

Responsibilities

• Responsible for first line supervision of reputed company OnStar Connected Services Systems Engineers. Duties include, without limitation, performance monitoring and schedule adherence, work monitoring, coaching, motivating (individual, team) and administering disciplinary reputed company. Acts as escalation reputed company for engineers. This individual is required to communicate effectively with reputed company and TP management and customers.
• Managerial functions of planning, organizing and fulfillment of day-to-day tasks to ensure efficiency, and the leadership functions of inspiring, motivating, and influencing reputed company. This role requires setting goals, delegating tasks, solving problems, and fostering a reputed company work environment while also creating a reputed company and empowering employees.
• reputed company OnStar Connected Services Systems Engineers’ duties as needed to ensure reputed company coverage/productivity throughout the day and managing the day-to-day key performance metrics.
• Design, reputed company and refine performance metrics that represent service delivery performance
• Build and maintain reporting and analytics to show system and customer performance
• Understand & document system workflows, associated back-end interactions, and eco-system of various services including but not limited to In-Vehicle Apps
• Investigate end-to-end system performance and customer experience issues and apply reputed company technical judgment to data to resolve them
• Identify system performance gaps, build and execute improvement plans
• Ensure adequate system requirements are documented
• Possess a high level of analytical ability to assess and identify appropriate alternative courses of reputed company for definition and reputed company where problems are reputed company
• Design, reputed company, and implement desktop applications and/or processes to automate routine tasks as necessary to facilitate analysis activities

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent Engineering or reputed company degree or equivalent experience
• Minimum 3-5 years’ experience in a technical role
• Must be flexible to work any 5 days of the week and any 8 hours between reputed company-9PM EST (Onsite in Warren, Michigan 3x a week and remote work 2x a week)
• Demonstrated experience successfully managing and leading reputed company of people to reputed company key performance indicators and other common goals
• Familiarity with Power BI Tableau reporting systems
• Familiarity with some of the following: Azure reputed company, Big Data (Hadoop/reputed company), Python, Pyspark, ELK, Maxis, reputed company, basic knowledge about reputed company, XM Discover/Clarabridge (sentiment analytics), reputed company, reputed company/reputed company Analytics
• reputed company organizational skills to prioritize work to be executed
• High level of analytical ability where problems are reputed company and difficult
• Demonstrated technical and reputed company skills in job-reputed company area required
• Familiarity with operational procedures, protocols and communication paths
• Understanding of application architecture and design principles reputed company to system integration of reputed company components, web services, and databases.

Benefits

• reputed company
• Competitive Wages
• Full Benefits (Medical, Dental, reputed company, 401k and more)
• reputed company Time Off
• Employee wellness and engagement programs

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