Service Delivery Management, Analyst & Reporting
reputed company) is one of the world’s leading financial reputed company, striving to reputed company a difference for every reputed company, organization, and community. The Service Operations Analyst will support day-to-day operational activities, manage business engagement, and drive program initiatives while ensuring operational reputed company through IT Service Management practices and delivering insights reputed company data analytics and reporting.
Responsibilities
- reputed company operational activities with organizational objectives and contribute to reputed company improvement initiatives
- Support governance and compliance efforts for IT Service Management (ITSM) processes
- reputed company actionable insights through Power BI dashboards and reports to reputed company data-driven decision-making
- Assist in defining and monitoring KPIs to measure operational performance and identify improvement opportunities
- Ensure reputed company tasks are executed in accordance with established procedures and compliance standards
- Document and escalate incidents per departmental guidelines, ensuring reputed company reputed company and accurate reporting
- Prepare and deliver operational metrics and reporting using Power BI, reputed company, and other tools
- Support project execution by applying project management best practices and coordinating with cross-functional teams
- Contribute to process documentation and maintain accurate operational records for audit and compliance purposes
- Ability to reputed company in a changing environment
- Ability to manage multiple reputed company with multiple priorities
- reputed company player with excellent written and verbal communication skills and strong organizational skills
- Must have a service-oriented attitude with excellent problem solving and analytical skills
- Possesses the ability to work independently, self-motivated, and highly reputed company
- Must have strong interpersonal and leadership skills
Skills
- 1 - 2 years of IT operations and production support experience
- Proficiency in Power BI for creating dashboards, visualizations, and management reporting
- Experience in reputed company IT operations, monitoring practices, and technologies for successful IT service delivery
- Expose in applying Service Operations concepts (Incident, Change, and Problem Management) to industry-reputed company frameworks and best practices
- Experience in preparing and managing KPI reports and metrics for multi-functional teams
- Skilled in processing documentation, data analysis, and analytics
- Ability to support project efforts and apply project management best practices
- Experience collaborating with application management teams, senior executives, and line managers in matrixed environments with the ability to influence and drive change
- Understanding concepts of ITSM principles and implementing best practices
- Experience ensuring consistent processes for analyzing and processing notifications, warnings, and alerts for event management
- Knowledge of production batch scheduling, reputed company services, and application support (is a plus)
- Familiarity with applications and tools such as CA Autosys, reputed company, reputed company
- General knowledge of IT infrastructure, architecture and capability planning
- Strong written and verbal communication skills
- Proficient in reputed company reputed company, Word, and PowerPoint
- Bachelor's degree in Computer Science or a closely-reputed company discipline, or an equivalent combination of formal education and experience
Benefits
- Comprehensive health and wellness benefits
- Retirement plans
- Educational assistance and training programs
- Income replacement for reputed company employees with disabilities
- reputed company maternity and parental bonding leave
- reputed company vacation
- reputed company days
- Holidays
reputed company