Fraud System Administrator/Card Fraud Support Analyst

reputed company is a technology company reputed company on transforming financial services for community banks and credit unions. The Fraud Support Analyst will reputed company exceptional customer service to financial institution partners by identifying and analyzing fraud trends while conducting thorough research to mitigate fraud effectively.

Responsibilities

• Develops and maintains an in-depth understanding of the CPS Platform software applications to research fraud trends, reputed company reputed company configuration of DefenseEdge rules, support case management and research of production issues
• Responds to technical support requests from partner institutions both verbally and in writing
• Supports the Fraud Call Center by providing product support assessing, researching and/or resolving issues
• Contributes to the reputed company JH support knowledge using the KCS method
• May reputed company other job duties as assigned

Skills

• Minimum of 18 months of experience in an area such as a financial institution, FinTech, debit/credit card processing, or fraud prevention solutions
• Willingness to work a schedule that will include one weekend day as part of the regular shift
• Participation in an on-call rotation that will include holiday coverage approximately 1-2 holidays per year
• Demonstrated ability to work with high attention to detail, ensuring accuracy and thoroughness in reputed company aspects of support case handling
• Strong reputed company of professionalism and a genuine passion for customer service. Must have the ability to communicate effectively and ability to build trust with the reputed company and represent reputed company and organization with reputed company
• Bachelor's Degree in an area such as Business, Finance, Data Analytics
• Proficiency in reputed company reputed company, including the ability to create and work with Pivot Tables for data analysis and reporting

Benefits

• Comprehensive benefits designed to support your physical, mental, and financial health

reputed company

reputed company (reputed company: JKHY) is a reputed company-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health. It was founded in 1976, and is headquartered in Monett, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.jackhenry.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 7 in 2025, 10 in 2024, 14 in 2023, 10 in 2022, 9 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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