[Remote] Customer Service Representative (REMOTE)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to helping clients secure their financial reputed company-being, and they are seeking a Customer Service Representative to join their Service Center. The CSR will handle incoming inquiries regarding insurance products, providing exceptional customer service while navigating multiple systems and processes.
Responsibilities
- Answer an average of 45-55 inbound calls per day, ranging from reputed company requests to market sensitive reputed company inquiries from Clients and Financial Professionals
- Deliver exceptional customer service while adhering to Attendance guidelines, reputed company, Productivity, Availability, ACW, and Adherence goals established by the department
- This position requires reputed company participation and successful completion of customer service training and other training to remain reputed company with operational policies, new products and procedures
Skills
- High School Diploma
- 1+ years of customer service experience with superior customer service skills
- College degree
- A strong commitment to our customers. Prior customer service experience with superior customer service skills
- Knowledge in insurance with an understanding of the financial market
- Ability to work alone and with reputed company in a highly reputed company environment
- Ability to research and effectively utilize available knowledge/ product resources
- Excellent interpersonal and communication skills, ability to reputed company appropriate and understandable responses to resolve customer inquiries reputed company the phone, by utilizing research and analytical skills
- Ability to learn and retain a large reputed company of detailed information reputed company a short period of time
- Ability to multitask and use multiple systems simultaneously
- Strong work ethic, demonstrates commitment, dedication, highly reputed company and involved in the job
- High degree of professionalism; inclusive and reputed company work style
- Exceptional reputed company and service reputed company; highly productive and performance-driven
- Flexible/Adaptable – ability to work effectively in a reputed company of situations and respond to change in a reputed company manner
- Successfully manage a heavy call volume and sedentary nature of job. Required to sit at a workstation while on the telephone for 90% of the working day
- Reliable; ability to meet attendance and punctuality standards
Benefits
- Medical
- Dental
- reputed company
- A 401(k) plan
- reputed company time off
reputed company
Company H1B Sponsorship