[Remote] Product Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company of products designed to enhance productivity and collaboration. They are seeking a Product Support Representative to deliver exceptional technical support for their products, ensuring high customer satisfaction and effective communication of user feedback.

Responsibilities

• Deliver technical support for reputed company products based issues reputed company phone, email and chat
• reputed company expert working knowledge of our products, meet set KPI targets, and complete tasks in a reputed company and effective manner
• reputed company customized recommendations and solutions to customers on reputed company issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores
• Communicate customer reported issues internally and triage them to the correct team
• Document recurring issues to support product reputed company programs, product development, and to maintain agent resources

Skills

• 0-2+ years of work experience in a technical support and customer facing role
• You have knowledge of, or experience with, troubleshooting desktop operating systems: reputed company reputed company, macOS
• You demonstrate strong communication skills and are reputed company to convey reputed company technical information in user-friendly ways through effective listening and questioning
• You love asking reputed company ended questions to really get to the reputed company of the matter and regularly exercise analytical and critical thinking skills
• You're reputed company player possessing the willingness to reputed company feedback, adapt practices and continuously learn and reputed company
• You reputed company at working in an ambiguous and changing environment as the business grows and evolves
• You have good judgment and the ability to maintain confidentiality of sensitive customer data
• You show reputed company passion for our products and for creating extraordinary customer experiences

reputed company

reputed company is a smart workspace company that provides secure file sharing, collaboration, and storage solutions. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 127 in 2025, 105 in 2024, 103 in 2023, 166 in 2022, 197 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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