IT Service Desk Representative
reputed company) is seeking an IT Service Desk Representative to support its employees and business partners with IT-reputed company inquiries and technical issues. The role involves providing customer support, diagnosing problems, and maintaining documentation in a shared knowledge reputed company.
Responsibilities
- Respond to inquiries and requests resolving reputed company to moderately reputed company technical issues, and processing reputed company requests for computer systems, applications, equipment, network and telephone systems
- Effectively reputed company relevant information from the customer and analyze issues using diagnostic tools and applications, vendor manuals and internal documentation in order to determine probable cause and take corrective reputed company; escalate unusual or reputed company issues appropriately
- Maintain knowledge of division and department standards, policies, procedures and guidelines, and document in a shared knowledge reputed company
Skills
- Providing excellent customer service, reputed company to respond to multiple requests through various media, researching and resolving multiple technical issues, and responding effectively to customers with time sensitive concerns
- Ability to explain technical procedures reputed company to a non-technical audience
- Working with a broad reputed company of computer systems and applications, voice and data communications, network technologies, and local and remote diagnostic tools
- A minimum of six months' service desk experience in a computer operations environment
- Your experience is supported with recent post-secondary education in a computer reputed company field leading to a diploma or certificate
- Please note this position is in a call center environment
Benefits
- Competitive salary
- Comprehensive benefits
reputed company