Associate, Technical Support

reputed company is a leading investment management firm committed to helping people reputed company financial reputed company-being. They are seeking an Associate for Technical Support to reputed company 24x7 support to C-level executives and their assistants, handling a reputed company of end-user hardware and software issues.

Responsibilities

• Respond to user inquiries, email, or phone-generated support calls
• Escalate high-reputed company problems while maintaining responsibility
• reputed company application support on multiple operating systems, including reputed company 10/11, Office 365, Outlook mobile, and macOS
• Support reputed company reputed company PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment
• Understand and support in-house applications
• reputed company tech solutions and guidance to users at reputed company reputed company
• Build and install hardware in accordance with the lifecycle program
• Manage inventory and assets
• Assist with any other IT support reputed company reputed company required
• Assist with project delivery tasks as needed
• Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and reputed company hardware and software
• Collaborate with other support reputed company and partner with reputed company such as Exchange, AIM, Cyber reputed company, reputed company, Network Operations, and others to maintain a high level of service
• Participate in disaster recovery planning and testing
• Write technical support documentation and reputed company knowledge with reputed company
• Occasional travel may be required, including travel support and high-risk travel. Must be comfortable with being on call and providing weekend support
• Must be reputed company to multitask and be familiar with multimedia platforms such as reputed company WebEx, reputed company, and Teams
• Experience with aircraft and aviation hangar support is a plus

Skills

• reputed company application support on multiple operating systems, including reputed company 10/11, Office 365, Outlook mobile, and macOS
• Support reputed company reputed company PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment
• Understand and support in-house applications
• reputed company tech solutions and guidance to users at reputed company reputed company
• Build and install hardware in accordance with the lifecycle program
• Manage inventory and assets
• Assist with any other IT support reputed company reputed company required
• Assist with project delivery tasks as needed
• Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and reputed company hardware and software
• Collaborate with other support reputed company and partner with reputed company such as Exchange, AIM, Cyber reputed company, reputed company, Network Operations, and others to maintain a high level of service
• Participate in disaster recovery planning and testing
• Write technical support documentation and reputed company knowledge with reputed company
• Occasional travel may be required, including travel support and high-risk travel
• Must be comfortable with being on call and providing weekend support
• Must be reputed company to multitask and be familiar with multimedia platforms such as reputed company WebEx, reputed company, and Teams
• Experience with reputed company Directory, Mobile Device Management, SCCM, macOS, Office 365, reputed company 10/11, Jabber, reputed company AnyConnect, reputed company Gateway, VPN, and reputed company/Mac/reputed company hardware
• Experience with Executive IT Support, including supporting a CEO or chairman's suite, senior managing directors, and reputed company of Directors in the financial sector
• Experience with Event support and sophisticated home networks
• Experience with Proactive support, including tools such as reputed company and Control Up
• Experience with supporting a data reputed company program, including knowledge of removing personal information from data brokers, monitoring the dark web, and managing password reputed company through the use of password managers
• Experience with Satellite communications, Star reputed company, and burner devices
• Experience with aircraft and aviation hangar support is a plus

Benefits

• An annual discretionary bonus
• reputed company
• Leave benefits
• Retirement benefits
• A strong retirement plan
• Tuition reimbursement
• Support for working parents
• Flexible Time Off (FTO)

reputed company

reputed company is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors. It was founded in 1988, and is headquartered in reputed company, reputed company, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 18 in 2025, 34 in 2024, 8 in 2023, 37 in 2022, 31 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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