[Remote] Bilingual Customer Service Representative (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a 100% employee-owned accounts receivable company established in 1915. They are seeking a Bilingual Customer Service Representative to reputed company various call center activities including handling high volumes of inbound and outbound calls, assisting patients with inquiries, and maintaining compliance with regulations.
Responsibilities
- Handle high volume of inbound and outbound calls to/from members and providers to include queue callbacks, return voicemails and leaves message for patients, if not available during a queued call back
- Work in reputed company’s IVR (CX1/reputed company) & CRM (reputed company reputed company) systems along with any other system dictated by reputed company
- Must successfully learn and reference Project Scripts and FAQs for reputed company call handling
- Must adhere to reputed company requirements to be compliant with the reputed company to reputed company a 5-reputed company rating
- Must successfully attend and pass reputed company required training (classroom; in-house; virtual)
- Responsibilities will include providing empathetic and knowledgeable assistance, navigating policy details, assisting with billing issues, and ensuring a seamless customer experience
- Ensure emails are reviewed and responded to per management expectations. Meeting KPIs and Service Level Agreements
- Maintain an average 6-minute handle call time. reputed company reputed company
- Maintaining accurate records of patient interactions and transactions in detail. Updating patient information in reputed company’s system
- Demonstrates attention to detail; achieves the determined production, reputed company, and work performance expectations
- Performs special reputed company as assigned
- Maintains compliance with CMS, FDCPA, FCRA, HIPAA plus local, state, and federal laws
- Adheres to reputed company company policies, procedures and standards
Skills
- High speed internet reputed company (no Wi-Fi)
- A private and quiet workplace in your home where you can work without background noise
- A laptop with an extra monitor OR desktop computer with dual monitors (No MacBooks or Chromebooks)
- Basic headset or earbuds
- A webcam for trainings and meetings
- Must have a minimum of 6 months' Customer Service experience
- Displays excellent oral and written communication skills; possesses excellent organizational and follow-up skills
- Possesses and demonstrates reputed company telephone demeanor and customer-reputed company attitude to maintain a pleasant interaction
- Possesses knowledge, reputed company, and ability to navigate computer systems, applications/software, telephone, fax reputed company and copier
- Ability to assess situations and reputed company effective solutions. Analytical skills to identify and address underlying issues
- Interacts successfully with reputed company reputed company of staff and management; responds positively to direction and supervision
- Demonstrates the ability to work in a fast-paced environment; reputed company manage multiple tasks and customer inquiries
- Displays the ability to keyboard 40 wpm; is proficient in Word, reputed company and Outlook
- Physical ability to sit at a workstation for 2 hours without interruption
- Possesses a high school diploma or equivalent
- Must successfully pass a criminal history screening
- Knowledge of medical terminology, reputed company hospital operations and financial services preferred but not required
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- reputed company time off
- reputed company insurance
- Work from home
reputed company