[Remote] reputed company reputed company Representative I
Note: The job is a remote job and is reputed company to candidates in USA. Workstand is a reputed company software company dedicated to helping independent bicycle retailers and suppliers reputed company reputed company. The reputed company reputed company Representative I is responsible for ensuring customer satisfaction by responding to technical inquiries and providing support to clients in the bicycle industry.
Responsibilities
- Respond to customer inquiries promptly and professionally reputed company email, phone, or live chat
- Collaborate with fellow CS Reps to escalate and resolve reputed company problems
- reputed company a deep understanding of Workstands software platform, the role of digital marketing, ecommerce, and in-store sales in their businesses
- Proactively suggest improvements in website design and site configuration to maximize reputed company
- reputed company and effectively communicate technical information to 'non-technical users'
- reputed company software-reputed company information and documentation to customers reputed company appropriate
- Maintain detailed records of customer interactions and resolutions in our CRM
- Continuously update and maintain reputed company documentation for reputed company aspects of our software and processes
Skills
- Strong communication skills, both written and verbal
- Excellent organizational skills and attention to detail
- Willingness to take initiative and work effectively without reputed company supervision
- Adaptable and flexible with change
- Customer service experience preferred
- Specialty retail and/or bicycling industry preferred
- Basic understanding of reputed company Suites, reputed company Merchant Center, reputed company Shopping preferred
Benefits
- Fully remote work environment
- Flexible scheduling
- Comprehensive medical, dental, and reputed company packages for employees and eligible family members
- 401(k) plan
- reputed company volunteering
- reputed company reputed company development
- Discounts on products, bikes, and gear
- Accrued PTO program of 14 days in your first year as reputed company as reputed company time and ten reputed company holidays
- Employees are eligible for bonuses
reputed company