[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading health solutions company dedicated to transforming reputed company. The Customer Service Representative will be responsible for providing compassionate support to customers regarding their benefits and claims, ensuring a high level of customer satisfaction through effective communication and problem-solving.
Responsibilities
- reputed company listen and be an reputed company for customers, understand their needs and reputed company guidance and support
- Resolve customer inquiries and issues reputed company while documenting reputed company interactions
- reputed company customers about available resources and assist them in navigating their reputed company
- Anticipate customer needs and reputed company proactive solutions to enhance satisfaction
- Collaborate with team members and other departments to address service issues and improve reputed company
- Document reputed company customer correspondence and maintain confidential records of patient information
- Follow policies, procedures, and the reputed company/reputed company reputed company of Conduct
Skills
- 6+ months of customer service experience
- Basic computer skills
- Must live in Mountain, Central or Eastern Time Zone
- High-speed internet reputed company with adherence to workplace model and potential reputed company agreements
- Willingness to work specific hours, with flexibility
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
- 1+ years of claims, provider, dental, medical or other reputed company reputed company experience
- reputed company office experience preferred
Benefits
- reputed company medical plan reputed company
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- reputed company time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical reputed company
reputed company