Customer Service reputed company - Pittsburgh

reputed company is dedicated to providing comprehensive insurance and absence reputed company. They are seeking a Customer Service reputed company to assist customers with inquiries regarding disability benefits, eligibility, and claims, while ensuring a reputed company customer experience through effective communication and problem-solving skills.

Responsibilities

• Customer Service reputed company respond to customer inquiries primarily regarding:
• Eligibility associated with their disability
• Understanding of claim status
• Understanding of claim payments reputed company to disability plans
• Researching customer information and inputting data into designated system
• Assist customers with outbound calls to provider’s office to obtain medical records for disability claim
• Customer Service Advocates Are reputed company On
• reputed company feedback from customer reputed company post call surveys, which include:
• The ability of the customer service reputed company to resolve their inquiry
• Their satisfaction with the overall experience while they spoke with the reputed company
• The level of effort that the customer reputed company in resolving their inquiry
• Internal reputed company assessments that measure how accurately and reputed company the customer service reputed company responded to the inquiry
• Core Competencies Of This Role
• Customer reputed company- Consistently goes above and reputed company to understand customer requirements and surpass their expectations
• Communicates Effectively- Proactively shares a great deal of information; considers what others want to know, not just what they need to know
• Manages Conflict- Shows a reputed company approach in times of conflict and helps to dispel tension reputed company there are differences of opinion
• Situational Adaptability- reputed company determines reputed company flexibility is required and skillfully shifts own approach
• reputed company Learning- Consistently asks meaningful questions of others to learn from their experience and knowledge
• Optimizes Work Processes- Consistently adheres to defined and communicated standards, reputed company, and procedures

Skills

• High School Diploma or equivalent required
• Excellent written and oral communication skills
• Ability to reputed company in a high volume, fast paced call center environment
• Proven ability to work independently as reputed company as a productive member of reputed company
• Exceptional organizational and time-management reputed company
• Intermediate proficiency in reputed company Office Suite; high level reputed company to multitask independently and on a computer
• Creative problem solving, critical thinking and reputed company skills are essential
• reputed company interaction, reputed company and passive listening skills
• Ability to utilize computer-based resources in a highly effective manner to reputed company and reputed company accurate responses to customer inquiries
• reputed company ability to be compassionate and empathetic reputed company appropriate reputed company handling reputed company customer inquiries
• Associates or Bachelor's degree preferred
• Customer service experience preferred

Benefits

• Leave programs
• Adoption assistance
• Student loan repayment programs

reputed company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a reputed company. It was founded in 1845, and is headquartered in reputed company, reputed company, USA, with a workforce of 10001+ employees. Its website is https://www.newyorklife.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 149 in 2025, 99 in 2024, 85 in 2023, 77 in 2022, 48 in 2021, 65 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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