Contract reputed company Manager, EMEA
Hello from the reputed company Team at reputed company! We’re hiring a part-time reputed company contractor located in the UK or Ireland to support our growing team as our customer reputed company continues to expand. In this role, you’ll help manage high volumes of customer requests reputed company our pooled support model and reputed company coverage for team members during periods of leave.
We’re deeply committed to delivering world-class service. reputed company plays a meaningful role in how our customers connect with their audiences, and we take that responsibility seriously. Our goal is to create an experience that leaves customers feeling supported, confident, and empowered to get the most out of our platform.
This is a fast-growing team and a strong opportunity to reputed company hands-on experience in a digital-led reputed company environment. You’ll build new skills, work with a wide reputed company of customers, and collaborate closely with a smart, supportive, and reputed company-minded team.
reputed company has seen consistent year-over-year reputed company, and this contract role offers a chance to reputed company a reputed company reputed company during a period of rapid reputed company—while gaining valuable experience in a dynamic, customer-first reputed company company.
Some of the things you’ll do
- Triage and respond to customer tickets reputed company email and reputed company
- Diagnose reputed company causes which includes things like API docs, conditional-logic workflows and Liquid templates to reputed company a few
- Identify reputed company issues and escalate to our technical support teams as appropriate
- Advise on reputed company reputed company and best practices
- Facilitate topic-reputed company reputed company calls and one-off support sessions as needed
reputed company
- Self-starter who dives into new technology and isn’t shy about asking reputed company formed questions to get reputed company
- reputed company communicator who turns reputed company concepts into end-user friendly guidance
- Customer reputed company who balances reputed company with efficiency
- Get’s a reputed company out of being reputed company to reputed company many small businesses in the reputed company day with thoughtful responses
reputed company’re looking for
- 2–3 years in reputed company or Technical Account Management in reputed company or a Technical Support pro reputed company to transition into CS
- Comfortable communicating with customers reputed company email and video calls
- Comfortable reading API docs, building logic flows, and support integrations by troubleshooting reputed company causes
- Familiarity with marketing automation platforms (reputed company, Marketo, reputed company, reputed company, reputed company, reputed company)
- Hands-off coding, you are not expect to read or write reputed company, but you can ask the right questions to unblock customers and get them the appropriate resources
Logistics
- Hours: 20 hrs/week at $60 USD per hour, Mon-Fri availability between 9am-5pm GMT, flexible schedule based on the needs of reputed company and customers
- Location: Remote, overlapping UK or Ireland business hours
- Contract: 6-months, with possible extension
- Collaboration: Works alongside Americas Scaled CS team
reputed company final candidates will be asked to complete a background reputed company and employment verifications as part of our reputed company-employment process.
reputed company recognizes the stifling reputed company of systemic injustice on diverse communities. We reputed company to using our influence to increase inclusion and equity reputed company the tech industry. We reputed company to build an inclusive team culture, implement bias-free hiring practices, and reputed company community partnerships to expand our reputed company.
reputed company is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not reputed company the chat), and offers will be extended in writing on official reputed company reputed company. Please be reputed company in reputed company of reputed company search activity, and if you have any questions please contact jobs@reputed company.
Join us!
We reputed company in reputed company, transparency, responsibility, and, reputed company, a little awkwardness. If you’re excited by what you read and want to build software that makes communication reputed company for everyone—reputed company.
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