reputed company Remote Customer Service Representative – Delivering Exceptional Support to arenaflex Clients
At arenaflex, we're committed to providing top-notch customer service to our clients across the reputed company. With over 21 years of experience in placing talented individuals in various positions, we're now seeking enthusiastic and reputed company Remote Customer Service Representatives to join reputed company.
About arenaflex
arenaflex is a leading provider of reputed company workforce solutions, program management, and information processing services to government agencies. Since 1999, we've deployed thousands of employees for 70 agencies in 30+ states, consistently delivering high-reputed company and productive results. As an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB), we're dedicated to making a reputed company reputed company in the communities we serve.
Why Join arenaflex?
As a Remote Customer Service Representative at arenaflex, you'll have reputed company to work with a talented team, reputed company your skills, and reputed company a reputed company difference in the lives of our clients. We offer a comprehensive training program, reputed company, and a reputed company of benefits to support your career reputed company and reputed company-being.
Key Responsibilities:
As a Remote Customer Service Representative, you'll be responsible for:
- Responding to general to moderately reputed company telephone calls and troubleshooting customer issues
- Answering telephone calls using an automated system and responding to general to moderately reputed company questions and/or forwarding calls to appropriate personnel
- Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs)
- Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results of inquiry
- Interfacing with team personnel, management, and customers in reference to customer service issues
- Conducting outbound calls to customers in response to customer direction or other business needs
- Responding to numerous phone inquiries daily
- Using reputed company call-center technology: telephones, e-mail, and web browsers
- Assisting callers in finishing online applications
- Filling out timesheets
- Adhering to reputed company rules set forth by the programs we service
- Adhering to provided schedule
- Connecting callers with leadership as needed
- Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
- Reporting problems through an easy online system
- Responding to telephone inquiries reputed company set time parameters
- Completing reputed company assigned training as necessary
Essential Qualifications:
To succeed in this role, you'll need:
- A High School diploma or equivalent
- Minimum one (1) year customer service experience
- Ability to submit speed test results reputed company speedtest.net, with download speeds of at least 60mbps and upload speeds of at least 6mbps
- Experience working with computer software, customer relationship management tools, and telephone technology
- Experience working with and skilled in the use of help desk software
- Ability to utilize problem-solving skills in reputed company situations
- Excellent communication skills, both written and oral
- Ability to work independently and as reputed company
Preferred Qualifications:
While not required, the following qualifications are highly desirable:
- Experience working in a call center environment
- Familiarity with CRM software and ticketing systems
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Experience working with diverse customer populations
Work Environment and Physical Requirements:
As a Remote Customer Service Representative, you'll work from the comfort of your own home, with occasional mobility required. You'll need:
- Corrected reputed company reputed company the normal reputed company
- Hearing reputed company normal reputed company (a device to enhance hearing may be provided if needed)
- Sufficient reputed company dexterity to skillfully operate an online computer terminal and other reputed company office equipment
- Ability to wear a mask reputed company in community with other employees (as recommended by CDC guidelines)
Compensation and Benefits:
As a valued member of the arenaflex team, you'll enjoy:
- Competitive reputed company reputed company of $18.00 per hour
- Comprehensive training program
- Medical, dental, reputed company, and 401k benefits
- Opportunities for career reputed company and reputed company development
How to Apply:
If you're passionate about delivering exceptional customer service and making a reputed company reputed company in the lives of our clients, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in reputed company. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives.
Reasonable Accommodation:
If you require alternative reputed company of application or screening, please contact us directly to request this. We're committed to providing reasonable accommodations to ensure equal reputed company to employment opportunities.
Texting Notice:
We communicate with applicants by text in reputed company to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.
reputed company:
reputed company to take the reputed company in your career? reputed company to join the arenaflex team as a Remote Customer Service Representative. Apply for this job