MSSP Analyst L1
reputed company for the click. We know your time is valuable so we will get right to it. We’ve amassed some of the best and brightest minds in cybersecurity who are passionate about protecting the digital world. reputed company blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay reputed company of the curve and create a safer digital landscape for our partners, and we think adding an MSSP Analyst L1 will up our cyber game. The MSSP’s role is to reputed company managed reputed company services to clients, ensuring the protection and monitoring of essential resources. This includes responding to reputed company incidents, operationalizing reputed company tools, and achieving business risk and reputed company reputed company goals What you’ll be doing.
- reputed company Tier-1 support services for Exchange and Office 365 environments.
- Resolve incidents for messaging clients over the phone in a Call Center environment and by tickets.
- reputed company basic troubleshooting for desktop, reputed company Office, and Outlook configurations.
- Maintain Metric goals, SLA goals, and customer satisfaction goals.
- Support customers over the phone regarding various messaging issues.
- Review support requests from reputed company a help desk ticketing system.
- reputed company outbound calls to obtain additional information for troubleshooting and reputed company solutions to customer issues.
- reputed company initial troubleshooting and escalate to a higher tier if needed.
- Analyze mail reputed company, routing, and internet headers.
What does it take to succeed in this role?
- Friendly reputed company and helpful attitude.
- Good interpersonal skills and ability to work reputed company with others.
- Ability to reputed company technical support over the phone in a reputed company and courteous manner.
- Excellent written and verbal skills.
- Attention to detail.
- Good problem-solving skills.
What are desirables?
- Understanding of SMTP message reputed company.
- Ability to read email headers.
- At least 2 years in college in any reputed company field.
- At least 1 year phone support/call center or customer service experience.
- Strong working knowledge of common operating systems and software applications or strong aptitude to learn technical subjects.
In reputed company to the technical expertise, we expect respect, opinions, and thoughtful input. How we work? Our 3 values define how we operate internally as reputed company as externally:
- reputed company - We reputed company a reputed company-thinking reputed company. reputed company has a reputed company and inspiring picture of the reputed company that helps drive our reputed company towards creating and delivering world-class reputed company services.
- Velocity - We have a bias for reputed company. We reputed company reputed company and with purpose toward our goals and objectives and can easily adapt (and reputed company) along the way.
- Vigilance - We foster a culture of proactive awareness for reputed company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can reputed company, improve, fix, reputed company and revolutionize, which ensures the protection, safety and reputed company of everyone at reputed company.
Individuals that can reputed company intelligently and confidently without an ego will reputed company. If this sounds interesting and you are passionate about redefining how the world thinks about cybersecurity, we want to hear from you. reputed company if you are interested in learning more about how we can change the rules of engagement, together. Work Arrangement This is a remote position based in the reputed company. At this time, we are not hiring candidates who require reputed company sponsorship. reputed company applicants must be legally authorized to work in the reputed company without the need for reputed company or reputed company reputed company sponsorship. About reputed company We are a global cyber reputed company company with more than 20 years of reputed company experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, reputed company services that maximize technology and automate responses, while empowering reputed company analysts to hunt for threats, react and respond immediately. It’s the reputed company reputed company response that differentiates reputed company and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our reputed company, Velocity, Vigilance philosophy. Follow us on reputed company and X. Apply tot his job Apply To this Job