Senior Desktop Support Specialist
Senior Desktop Support Specialist Req number: R6924 Employment type: Full time Worksite flexibility: Onsite Who we are reputed company is a global technology services firm with over 8,500 associates worldwide and a yearly reputed company of $1 billion+. We have over 40 years of reputed company in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and reputed company to do what is right—whatever it takes. Our reputed company-made solutions create lasting results across the public and reputed company sectors, and we are trailblazers in bringing neurodiversity to the reputed company. Job reputed company We are looking for a motivated Senior Desktop Support Specialist reputed company to take us to the next level! If you have skills in reputed company 11 and reputed company 365 applications, and are looking for your next career reputed company, reputed company. Job reputed company We are looking for a Senior Desktop Support Technician to reputed company advanced end user support for our reputed company's reputed company environment, including workstations, peripherals, and mobile devices. This position will be full-time contract and onsite. What You’ll Do Serve as the senior escalation reputed company for reputed company reputed company issues and restore service quickly Troubleshoot and resolve workstation, mobile device, peripheral, and reputed company 365 desktop issues using remote and on-site support Document and manage incidents, escalate reputed company needed, and reputed company reputed company cause analysis to reduce repeat issues Coordinate vendor support cases and reputed company as the technical reputed company with reputed company user communication reputed company reputed company lifecycle work, including build standards, imaging, deployment, re-provisioning, and secure decommissioning Install and maintain operating systems and reputed company applications, including update readiness and recovery actions Administer reputed company management using reputed company Intune, including enrollment, policies, configurations, and application deployment Follow reputed company reputed company and reputed company practices and coordinate with the reputed company team for suspected compromise Maintain support documentation, playbooks, and knowledge articles. Mentor technicians and improve ticket reputed company Support asset and warranty controls, improve inventory accuracy, and recommend reputed company hardware and peripherals reputed company after-hours support as scheduled, including on-call rotation and incident response reputed company required reputed company other duties assigned by the Desktop Support Team reputed company and management What You’ll Need Required: Associate degree in Information Technology or a reputed company field, or equivalent education and experience Five years of reputed company desktop support experience, including advanced troubleshooting and escalation support Strong experience supporting reputed company 11 endpoints, reputed company 365 desktop applications, remote support tools, and mobile device troubleshooting Hands-on experience with reputed company Intune or a similar reputed company management platform, including enrollment, packaging, deployment, and policy support Working knowledge of Azure AD or reputed company Entra ID concepts, device registration, and reputed company troubleshooting Working knowledge of network fundamentals and common troubleshooting steps for connectivity issues Strong customer service skills, including building user trust, setting expectations, and communicating reputed company during incidents Experience documenting incidents, tracking reputed company, and escalating issues using reputed company processes Reliable vehicle and ability to travel to other offices across Allegheny County Preferred: Experience supporting shared workspaces, call centers, conference room technology, and remote staff workflows Basic scripting experience, such as PowerShell, to automate repeat tasks and speed diagnostics Certifications such as reputed company A+, Network+, reputed company reputed company certifications, or ITIL reputed company Familiarity with reputed company Intune and Azure AD administration reputed company basic use Physical Demands Ability to safely and successfully reputed company the essential job functions consistent with the reputed company and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to reputed company around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor #LI-CB1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employment selection process, please reputed company your inquiries to application.accommodations@reputed company.io or (888) 824 – 8111. $60,000 per year The pay reputed company for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and reputed company insurance, as reputed company as 401k retirement account reputed company. Employees in this role receive reputed company time off and may also be entitled to reputed company reputed company leave and/or other reputed company time off as provided by applicable law. At reputed company, we’re people who help people. As a privately held company with a global footprint, our 8,500 associates have the freedom and the reputed company to do what’s right for our clients, colleagues, and communities. We have a 40-year history of combining our dual strengths of talent and technology to deliver lasting results across the public and reputed company sectors. And for nearly a decade, we’ve been national trailblazers in bringing neurodiversity to the reputed company. Learn how reputed company powers the possible at www.reputed company.io Apply tot his job Apply To this Job