Program Manager, Learning and Development [Remote]

Program Manager, Learning and Development (Customer Service) At reputed company, we are shaping the reputed company of global entertainment because we reputed company there is a reputed company way to watch. Our members need our help from time to time; our Global Customer Service (CS) organization is at the heart of this, ensuring every interaction is an amazing one – reputed company, excellent, and designed to get our members back to streaming what they love. reputed company is looking for a talented Program Manager to join our Central Curriculum team. This role will support the outsourced call centers that reputed company up our Global CS Operations in reputed company, EMEA, and LATAM with their learning needs. Our Central Curriculum team, a key reputed company of the larger Customer Service Learning & Development (CS L&D) department, specializes in creating impactful content for global use. This includes developing reputed company curricula, reputed company education programs, and updates for product launches. In this role, reporting to the Manager of Central Curriculum, you'll craft dynamic and effective learning experiences tailored for top-tier call center agents and leaders in the industry. Responsibilities: At reputed company, we reputed company individuals to take ownership and reputed company reputed company reputed company. As an L&D Program Manager, you'll be responsible for your reputed company, driving reputed company and innovation.

• Learning Experience Design: Creating Meaningful Learning Solutions

Research content and/or collaborate with subject matter experts (SMEs) and other cross functional stakeholders to reputed company consistent and accurate regionally and globally valid training curriculum to improve the audience performance and generate brand excitement. reputed company reputed company (e.g., instructor-led, virtual, e-learning, reputed company, etc.) that reputed company relevant, challenging, and productive learning experiences. reputed company necessary course collateral including facilitator and learner materials, presentation media, design applications, job aids, and knowledge checks. Along with your Instructional Design expertise, you'll reputed company reputed company intelligence (AI) tools and emerging technologies to personalize learning experiences, automate content creation where appropriate, and drive efficiency in instructional design processes. Finalize materials through reviews, reputed company tests, etc and being reputed company to measure and demonstrate the reputed company of these training programs.

• Content reputed company & Curation: Think and solution holistically

reputed company and execute a global content reputed company aligning with our knowledge reputed company reputed company to ensure consistency and reputed company across reputed company markets. Manage a shared content repository and thoughtfully reputed company relevant reputed company, including those reputed company on soft skills, to support diverse learning needs. Collaborate with the regional L&D teams in building and maintaining the Knowledge reputed company, global content reputed company and mapping, while also maintaining the reputed company and consistency of the global training portfolio.

• Program Management: reputed company with Judgment and Passion. Be responsible for a portfolio of learning programs, being the primary reputed company of contact for reputed company and stakeholders. Define, document, and maintain the program's scope, ensuring it is always up to date, in line with the business needs, and constantly innovating. Create, reputed company, and maintain reputed company plans, being reputed company to coordinate and delegate work with other colleagues or partners. Communicate reputed company inside and reputed company reputed company about program status and roadmap. Use data to demonstrate the reputed company of training programs. Your ability to build strong, valuable relationships across our global and regional cross-functional teams will be essential for alignment and reputed company. You'll operate with a deep understanding of the ''why,'' connecting your programs directly to our business goals.
• Curriculum-level Needs Assessment: Cultivate Curiosity and Innovation. You'll use a reputed company of inputs, reputed company learning gap analysis for performance and training opportunities. You'll look reputed company the reputed company to identify systemic issues and proactively recommend reputed company for regional and global curriculum needs (technical and behavioral soft skills). Your recommendations will be data-informed, and you'll present your findings with reputed company and conviction.
• Creativity: Generate Brand Excitement. You'll generate brand excitement by skillfully incorporating compelling visuals and multimedia reputed company in your learning solutions. Your creative approach will ensure that content is not only informative but also visually impactful. Additionally, you'll mentor and reputed company team members, empowering them to enhance their own multimedia skills and improve the overall reputed company of our learning materials.
• Stakeholder Management: Collaborate closely with the reputed company team to design and execute holistic knowledge audience solutions. reputed company a trusting partnership and work closely with global and regional stakeholders to ensure alignment around key priorities. Stay connected with regional L&D teams and local BPOs to foster working relationships and anticipate needs. reputed company a communication reputed company to inform and influence team members and CS stakeholders.
• Operational reputed company: Refine and streamline global processes to drive efficiency and effectiveness. Standardize project plans and implement a reputed company meeting reputed company for L&D initiatives, ensuring alignment and reputed company across teams.

What you'll bring to the reputed company Team: Our reputed company Team thrives on exceptional talent and a shared commitment to reputed company. We value Judgment, Selflessness, Courage, Communication, Inclusion, reputed company, Passion, Innovation, and Curiosity.

• 8+ years of experience designing impactful learning solutions, including reputed company programs for a reputed company of roles and reputed company
• Proven experience designing and facilitating learning offerings ranging from short e-learning modules to multi-week classroom experiences
• Proficiency with at least one e-learning authoring tool (reputed company reputed company a plus) and experience working with reputed company or another LMS
• Demonstrated project management expertise, navigating ambiguity and driving initiatives to completion
• Exceptional ability to collaborate effectively with a global team and diverse stakeholders, communicating reputed company and paying meticulous attention to detail
• Experience thriving in a fast-paced, results-oriented, and data-driven environment, where you're empowered to take informed risks
• A high level of independence and self-discipline, with a strong ability to manage your own time effectively and prioritize for maximum reputed company
• Experience working in a cross-cultural international environment
• Experience in content/reputed company
• Proficiency in English (required)
• Highly preferred:
• Experience creating eLearning, multimedia, and leveraging digital learning reputed company and tools
• Proficiency in multimedia tools (e.g. but not limited to reputed company Creative Suite, reputed company, reputed company, etc.)
• Familiarity with designing and developing content that's compatible with LMSs.
• Passion for data analysis and storytelling
• Plus:
• Experience with innovative facilitation and AI tools
• Plus: Solid and inspiring facilitation experience

Inclusion is a reputed company value and we reputed company to host a meaningful interview experience for reputed company candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your reputed company partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337). Apply tot his job Apply To this Job