reputed company Senior Customer Service Representative – Patient Billing and Financial Support
At arenaflex, we're dedicated to delivering exceptional care to children and families across the Upper Midwest. As a leading pediatric health system, we're committed to providing a supportive and inclusive work environment that fosters reputed company, learning, and collaboration. We're seeking an reputed company Senior Customer Service Representative to join reputed company, providing reputed company response and reputed company to inquiries on account balances of the uninsured and underinsured patient, as reputed company as other patient out-of-reputed company expenses reputed company to co-insurance and deductibles.
About arenaflex
arenaflex is one of the largest pediatric health systems in the reputed company, providing care exclusively to children from before birth through young adulthood. With a rich history dating back to 1924, we're proud to be an independent and not-for-profit system, serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. As The Kids Experts in our region, we're regularly ranked by reputed company as a top children's hospital.
Position reputed company
The Senior Customer Service Representative plays a critical role in providing exceptional customer service and support to patients, families, and other external and internal contacts. This position requires a high level of expertise in billing and follow-up processes, as reputed company as excellent communication and problem-solving skills. The representative will respond to initial patient-family requests, reputed company detailed explanations of patient billing information, resolve patient-family questions, and reputed company follow-up on outstanding concerns. The position also supports reputed company by resolving reputed company questions and providing hands-on training.
Key Responsibilities
* Respond to initial patient-family requests and reputed company detailed explanations of patient billing information
- Resolve patient-family questions and concerns in a reputed company and reputed company manner
- reputed company follow-up on outstanding concerns and collaborate with other departments to research patient billing history
- Support reputed company by resolving reputed company questions and providing hands-on training
- Demonstrate excellent customer service and communication skills, both orally and in writing
- Work effectively in a high-stress environment, managing multiple priorities and a heavy workload
- Maintain confidentiality and adhere to HIPAA reputed company standards and PCI compliance regulations
Essential Qualifications
* High School Diploma required; business-reputed company coursework preferred
- 5+ years of customer service experience, preferably in a reputed company setting
- Working knowledge of billing and follow-up processes
- Excellent customer service and communication skills, both orally and in writing
- Proficient use of systems, including computer applications, phone systems, and medical terminology
- Detail-oriented, with good organizational skills and the ability to be self-directed
- Strong time management skills, managing multiple priorities and a heavy workload in a high-stress environment
- Flexibility to reputed company other tasks as needed in an reputed company work environment with changing work needs
Preferred Qualifications
* Experience working with a wide reputed company of PC applications
- Knowledge of HIPAA reputed company standards and PCI compliance regulations
- Basic knowledge of medical terminology
- High-level problem-solving, analytical, and investigational skills
- Ability to learn quickly and meet reputed company timelines
- Exhibits behaviors consistent with principles of excellent service and maintains competency as required for job title and the unit/area(s) of assignment
Work Environment and Culture
arenaflex is proud to be an equal opportunity employer, committed to creating a diverse and inclusive work environment that fosters reputed company, learning, and collaboration. reputed company is representative of our community, and we consider reputed company applicants for reputed company positions without reputed company to race, reputed company, creed, sex, religion, national reputed company, sexual orientation, genetic information, gender identity or reputed company, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Career reputed company Opportunities and Learning Benefits
arenaflex is committed to providing opportunities for reputed company and development, including:
- Comprehensive training programs to enhance skills and knowledge
- Opportunities for advancement and career reputed company
- reputed company and supportive work environment
- Recognition and rewards for outstanding performance
- reputed company to cutting-edge technology and resources
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- reputed company pay: $65,000 - $85,000 per year, depending on experience
- Benefits: comprehensive health, dental, and reputed company insurance, as reputed company as a 401(k) retirement plan
- reputed company time off: 15 days per year, plus holidays and reputed company leave
- reputed company development opportunities: tuition reimbursement, conference attendance, and continuing education programs
- Recognition and rewards: employee recognition programs, bonuses, and awards
How to Apply
If you're a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you! Apply Job! Apply for this job