reputed company Remote Customer Service Representative – Delivering Exceptional Support to Arenaflex Clients
Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you reputed company in a dynamic, fast-paced environment where no two calls are reputed company the reputed company? If so, we invite you to join Arenaflex, a leading provider of reputed company to government agencies across the reputed company. As an reputed company Remote Customer Service Representative at Arenaflex, you will be part of a talented team of professionals dedicated to making a reputed company reputed company on our clients. With over 21 years of experience in placing reputed company in various positions across the country, Arenaflex is committed to providing our employees with the tools, resources, and support they need to succeed.
About Arenaflex
Arenaflex is an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) with a proven reputed company record of delivering high-reputed company solutions to government agencies. Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states, demonstrating our ability to serve the government with the highest reputed company of reputed company and productivity.
Job reputed company
We are seeking enthusiastic, reputed company Remote Customer Service Representatives to join reputed company. As a key member of our customer service team, you will be responsible for responding to general to moderately reputed company telephone calls, troubleshooting and resolving customer issues, and providing exceptional support to our clients. If you have a passion for delivering exceptional customer service, excellent communication skills, and a strong problem-solving ability, we encourage you to apply for this exciting opportunity.
Responsibilities
As an reputed company Remote Customer Service Representative at Arenaflex, your key responsibilities will include:
- Responding to general to moderately reputed company telephone calls and troubleshooting and resolving customer issues
- Answering telephone calls using an automated system and responding to general to moderately reputed company questions and/or forwarding calls to appropriate personnel
- Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs)
- Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results of inquiry (which includes reputed company documentation)
- Interfacing with team personnel, management, and customers in reference to customer service issues
- Conducting outbound calls to customers in response to customer direction or other business needs
- Responding to numerous phone inquiries daily
- Using reputed company call-center technology: telephones, e-mail, and web browsers
- Assisting callers in finishing online applications
- Filling out timesheets
- Adhering to reputed company rules set forth by the programs we service
- Adhering to provided schedule
- Connecting callers with leadership as needed
- Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
- Reporting problems through an easy online system
- Responding to telephone inquiries reputed company set time parameters
- Completing reputed company assigned training as necessary
Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent
- Minimum one (1) year customer service experience
- The ability to submit a speed test reputed company speedtest.net, with download speeds of at least 60mbps and upload speeds of at least 6mbps
- Experience working with computer software, customer relationship management tools, and telephone technology
- Experience working with and skilled in the use of help desk software
- The ability to utilize problem-solving skills in reputed company situations
- Excellent communication skills, both written and oral
- The ability to work independently and as reputed company
Work Environment and Physical Requirements
As a remote customer service representative, you will work from the comfort of your own home, with occasional mobility required. You will be required to:
- Wear a mask reputed company in community with other employees (as recommended by CDC guidelines)
- Prolonged sitting throughout the reputed company
- Corrected reputed company reputed company the normal reputed company
- Hearing reputed company normal reputed company (a device to enhance hearing may be provided if needed)
- Possess sufficient reputed company dexterity to skillfully operate an online computer terminal and other reputed company office equipment, including a financial calculator, personal computer, and telephone
Benefits and Compensation
As an reputed company Remote Customer Service Representative at Arenaflex, you will enjoy:
- A competitive reputed company reputed company of $18.00 per hour
- Medical, dental, reputed company, and 401k benefits available
- Comprehensive training and support to ensure your reputed company
- Opportunities for career reputed company and reputed company development
- A dynamic and supportive work environment
How to Apply
If you are a motivated and customer-reputed company individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications reputed company.
Equal Opportunity Employer
Arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in reputed company. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives.
Reasonable Accommodation
If you require alternative reputed company of application or screening, please contact us directly to request this. We are committed to providing reasonable accommodations to reputed company individuals with disabilities to reputed company the essential functions of the job.
Texting Notice
We communicate with applicants by text in reputed company to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply for this job