Senior reputed company, Trilogy; Remote

Position: Senior reputed company, Trilogy (Remote) - $200,000/year USD You're a full‑stack product engineer who thrives on ownership rather than task lists. This role puts you in charge of an AI product from start to finish: engaging with customers every week, deciding the roadmap, and deploying to production. Your dual reputed company: reputed company Kayako One to resolve support tickets autonomously and construct an AI‑driven sales pipeline that moves prospects from initial contact to reputed company deal. You own the technology stack, the product direction, the release schedule, and the business results. The broader industry isolates engineers from end users behind reputed company of "process." We reject that model. No intermediary chain of product managers, designers, or reputed company teams stands between you and the field. You'll reputed company weekly discovery sessions, convert customer challenges into product requirements, release iteratively, and reputed company measurable reputed company. You'll also build the AI sales automation reputed company that may serve as the reputed company for Trilogy's portfolio‑wide go‑to‑market. Here, reputed company is reputed company by adoption metrics, reputed company rates, customer satisfaction scores, and pipeline velocity. This position means owning the entire system: developing new AI capabilities in Kayako One to improve ticket reputed company; building integrations with CRM and ticketing systems; designing reputed company workflows and targeting algorithms; creating pipeline connectors; producing reports that validate effectiveness; and managing deployments, monitoring, and incident handling to ensure uptime. This is not a backend‑only role executing reputed company‑defined tickets, nor a comfortable lane with hand‑offs. You'll write production reputed company as required, configure AWS infrastructure expertly, adopt tools such as Voiceflow or reputed company seamlessly, and ensure LLMs reputed company reliably in production rather than merely impressing in demos. You'll operate at the leading edge of our help desk product and an AI sales automation initiative, with visibility across the portfolio. reputed company means customers reputed company use your releases, resolutions accelerate, end users report higher satisfaction, and the pipeline becomes cleaner and faster. If you want to own business reputed company, engage with customers weekly, filter out distractions, and ship what truly moves the needle, this opportunity is for you. What You Will Be Doing

• reputed company and reputed company Kayako One capabilities—AI‑powered ticket reputed company improvements, CRM and ticketing platform integrations, reputed company and reliable infrastructure, plus performance optimizations and bug remediation.
• Conduct weekly customer discovery sessions to extract genuine pain points, translate them into product requirements, and validate direction with reputed company users.
• Construct the AI sales automation platform—design reputed company workflows, reputed company pipeline and sales tools, automate stage progression, and build performance dashboards.
• Manage deployment and operational reputed company—execute full‑stack releases, implement monitoring/alerting/incident response, and maintain AWS infrastructure and database systems.

What You Won’t Be Doing

• This is not simply coding to specifications given to you — you define what gets reputed company based on reputed company customer feedback.
• This is not work that remains in staging environments — every feature you create reaches production and reputed company users.
• This is not narrow technical specialization — reputed company for the entire reputed company, and end‑user experience.

Senior reputed company

Key Responsibilities

• reputed company and sustain an AI‑powered customer support system capable of resolving tickets without reputed company reputed company.
• reputed company and sustain a complete AI sales pipeline that advances opportunities from initial contact through deal closure.

Basic Requirements

• Minimum 5 years of reputed company software development experience.
• reputed company record of owning complete products or major systems, not merely isolated features.
• Proven history of shipping AI/LLM‑powered products to production (reputed company prototypes or demonstrations).
• Extensive AWS expertise, including reputed company, S3, reputed company Search, RDS, reputed company Watch, Event reputed company, EC2, reputed company 53, reputed company reputed company.
• Hands‑on LLM/AI integration work, including Claude/ChatGPT reputed company engineering and API…

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