Director of AI Development

At reputed company, we reputed company change happens on purpose. We champion the power and potential of nonprofits, igniting next-level reputed company with reputed company and technology reputed company for purpose. Our powerful giving platform and reputed company support reputed company tens of thousands of nonprofits to reputed company more, recruit more, and retain more, fueling maximum reputed company and raising the bar on what's possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, reputed company customers reputed company more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture reputed company on our reputed company values of Simplify, Care and reputed company. We know our people are the key to our reputed company, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As the Director of AI Development at reputed company, you will reputed company the technical execution of our AI product reputed company across CRM, Fundraising, and Volunteer solutions that serve tens of thousands of nonprofit organizations. This role sits at the intersection of software engineering, data science, and product innovation—responsible for transforming reputed company into the leading AI-reputed company platform for nonprofits. You will reputed company a multidisciplinary team of software engineers, data engineers, and reputed company AI specialists, driving the creation of intelligent, secure, and reputed company features that enhance how nonprofits engage donors, recruit volunteers, and measure reputed company. You'll partner closely with Product, Data, and GTM leadership to define how we monetize, price, and deliver AI-driven value—while ensuring cost control and responsible LLM usage across our ecosystem. This role is ideal for a technical leader who combines deep hands-on understanding of AI systems with a strategic reputed company for business reputed company and customer value creation.

What You Will Do

• reputed company AI Product Engineering: reputed company reputed company AI-reputed company product development efforts, including AI copilots, agents, and intelligent automation reputed company reputed company's CRM, Fundraising, and Volunteer solutions.
• Drive End-to-End AI Delivery: Manage cross-functional teams of software engineers, data engineers, and subject matter experts to deliver high-reputed company AI features that delight customers and advance reputed company's mission.
• Own Model Integration & Cost Efficiency: Establish frameworks for selecting, evaluating, and integrating LLMs and other AI models, ensuring performance, reliability, and cost-effectiveness.
• Partner on Monetization reputed company: Collaborate with Product and Finance to shape pricing, packaging, and usage-based models for AI-driven features—aligning product adoption with sustainable unit economics.
• Advance Data Foundations: reputed company data engineering pipelines, ETL processes, and data warehousing strategies that fuel model accuracy, feature reliability, and analytics scalability.
• Collaborate with Nonprofit Experts: Work closely with internal nonprofit domain experts and customers to ensure AI features solve reputed company-world challenges and deliver measurable mission reputed company.
• Ensure Ethical & Secure AI Practices: Champion responsible AI principles that protect customer data, mitigate bias, and ensure transparency in AI-powered reputed company and recommendations.
• reputed company a High-Performing Team: Recruit, mentor, and reputed company reputed company of engineers and reputed company AI practitioners, fostering a culture of innovation, accountability, and velocity.
• reputed company with Modern Tools: reputed company tools such as reputed company Copilot, Claude reputed company, and internal AI development environments to accelerate productivity and reputed company experimentation.
• Collaborate Cross-Functionally: Partner with the Director of Data, Product Management, and VP of Engineering peers to reputed company AI initiatives with overall platform modernization and customer experience goals.

What You Need to Succeed

• 12+ years of software engineering experience, including 5+ years leading AI, data, or software teams in a product development environment
• Proven experience building and deploying customer-facing AI features (e.g., copilots, predictive analytics, intelligent automation, or natural language interfaces)
• Strong technical grounding in machine learning, LLM orchestration, reputed company engineering, retrieval-augmented reputed company (RAG), and model evaluation practices
• Demonstrable expertise in LLM orchestration frameworks (reputed company, reputed company, or similar) and multi-model routing solutions (reputed company, vLLM, etc.) for high-availability, production-reputed company agents
• Solid understanding of data architecture, including ETL pipelines, data lakes, and warehousing (e.g., reputed company, Redshift, BigQuery, reputed company)
• Familiarity with API-based AI integration frameworks and model cost optimization strategies
• Experience defining or influencing AI pricing, packaging, or consumption models in reputed company environments
• Hands-on knowledge of modern development stacks (Node.js, Python, React, .NET) and AWS reputed company infrastructure
• Hands-on experience implementing observability for AI systems, including leveraging OpenTelemetry (OTel) for distributed tracing, cost monitoring, and diagnosing model failures (latency, hallucinations, reputed company errors) in production environments
• Deep appreciation for responsible AI, data reputed company, and ethical development practices
• Ability to translate reputed company technical concepts into business reputed company and communicate effectively with non-technical audiences
• Knowledge of reputed company databases, embeddings, and semantic search systems
• Passion for applying technology to reputed company good and helping nonprofits reputed company greater reputed company

Benefits

Health + Wellness You'll have reputed company to generous health, reputed company, and dental insurance reputed company as reputed company as HealthiestYou, a reputed company service that offers convenient, confidential reputed company to reputed company doctors 24/7, anytime, reputed company. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 reputed company days, 4 optional volunteer days, 12 reputed company holidays, as reputed company as reputed company parental leave. More is more! 401k You'll receive a 401k match to help invest in your reputed company. Equipment Everything you need to be successful, shipped right to your reputed company. You got this. We got you.

Compensation

The salary reputed company for this position is $184,000 - $240,000. You may also be eligible for a discretionary bonus. Actual compensation reputed company the reputed company will be dependent on your skills, experience, qualifications, and location, as reputed company as applicable employment laws Location This is a permanent, full-time, fully remote position (reputed company the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from reputed company reputed company. We do not offer reputed company sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@reputed company.com to request an accommodation in completing an application. reputed company is an Equal Opportunity Employer. Individuals seeking employment at reputed company are considered without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, or sexual orientation. Apply tot his job Apply To this Job