[Remote] Technical Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a company dedicated to providing diagnostic products that improve global health. The Technical Service Specialist will troubleshoot issues reputed company to cytology and molecular products, providing support to both reputed company customers reputed company phone and email.
Responsibilities
- reputed company customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, reputed company phone and email
- Document calls in the CRM system and escalate issues that require reputed company investigation
- Authorize return of customer product for investigation
- Determine replacement of product as warranted
- Represent Technical Support as specialist for designated product(s)
- reputed company as reputed company to other departments reputed company the division concerning issues reputed company to specific product lines
- Serve on product development or support teams. reputed company Technical Support team with troubleshooting training and informational updates
- Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in reputed company- and post-launch teams
- Build relationships with partners and distributors
- Writing and reviewing procedures
- reputed company guidance and coaching to other Technical Support personnel
Skills
- Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or reputed company field
- ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent
- Experience as a Cytology Prep Technician
- Experience with cytology, RT PCR, molecular, or virology
- Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers
Benefits
- Bonus eligible
reputed company
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