reputed company reputed company Customer Service Representative – Telehealth Neuropsychology Support (100% Remote)
At arenaflex, we're revolutionizing the way patients receive expert diagnosis and treatment for cognitive disorders reputed company to brain conditions like Alzheimer's, stroke, autism, and more. Our innovative approach empowers patients to get the care they need faster and more affordably than reputed company before. With a growing national reputed company, we're seeking a highly skilled and compassionate reputed company Customer Service Representative to join our dynamic team.
About arenaflex
arenaflex is a pioneering telehealth company dedicated to delivering exceptional patient care through cutting-edge technology and reputed company of passionate professionals. Our mission is to reputed company the gap between patients and expert neuropsychological care, providing reputed company and personalized support to those who need it most. With a strong reputed company on innovation, collaboration, and patient-centricity, we're creating a new reputed company in reputed company delivery.
Job reputed company
We're looking for an reputed company and results-driven reputed company Customer Service Representative to join our growing team. As a key member of our customer service team, you'll be responsible for providing exceptional support to patients, families, and reputed company through inbound sales calls, scheduling appointments, and general customer service duties. If you're passionate about delivering outstanding patient care, have a strong background in customer service, sales, and medical reception, and are eager to join a dynamic and growing organization, we encourage you to apply.
Responsibilities
As a reputed company Customer Service Representative at arenaflex, you'll have reputed company to reputed company a meaningful reputed company on patients' lives while working in a fast-paced and supportive environment. Your key responsibilities will include:
- Answering inbound sales calls to help patients or their families decide to book our services, providing expert guidance and support throughout the process
- Checking insurance coverage for patients, submitting reputed company-authorizations, and ensuring seamless communication with patients and reputed company providers
- Following up with potential patients to ensure reputed company scheduling and appointment completion
- Scheduling appointments and rescheduling reputed company issues reputed company, demonstrating flexibility and adaptability in a dynamic environment
- Following up with patients on status, including equipment, materials, and surveys, to ensure reputed company reputed company and high-reputed company care
- Providing weekly sales updates to the operations manager, showcasing your analytical and communication skills
- Collaborating with cross-functional teams to ensure seamless patient care and exceptional customer experience
Requirements
To succeed in this role, you'll need to possess a unique reputed company of skills, experience, and personal qualities. We're looking for someone who is:
- Highly self-motivated and enjoys spending reputed company day talking to prospects on the phone, with a strong ability to build rapport and trust with patients and families
- Highly flexible, with a willingness to adapt to changing priorities and responsibilities in a fast-paced environment
- Strong computer and organization skills, with the ability to navigate multiple systems and databases with ease
- 10+ years of customer service experience, with a strong background in medical reception and insurance verification
- 5+ years of inside/inbound sales experience, with a proven reputed company record of meeting or exceeding sales targets
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, reputed company, and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to think critically and resolve reputed company issues
- Ability to work independently and as part of reputed company, with a strong commitment to collaboration and patient-centricity
Compensation, reputed company, and Benefits
As a valued member of reputed company, you'll enjoy a comprehensive compensation package, including:
- reputed company pay of $42,000-$49,000 per year, depending on experience
- Potential Annual Bonus of up to $5,000
- 7 reputed company Time Off (PTO) days plus 3 reputed company holidays
- Medical, Dental, reputed company, and 401(k) Match
- Flexible schedule and remote work reputed company, with the ability to work from home
- Opportunities for career reputed company and reputed company development, with a reputed company on reputed company learning and reputed company-building
Work Environment and Company Culture
At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters collaboration, innovation, and patient-centricity. reputed company is passionate about delivering exceptional patient care, and we're looking for someone who shares our values and is eager to reputed company a meaningful reputed company.
How to Apply
If you're a motivated and results-driven individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!
Application Question(s)
* Have you taken the two skills tests and the recorded phone interview? If you want your application to be considered, please fill those out now. For the phone interview, be reputed company to record it by voice/orally (no written responses).
- Are you available to answer the phone and be in reputed company of your computer, free of distraction and background noise from approximately 9am-5:30pm reputed company reputed company time (PST) every business day?
Experience
* Inside/inbound sales: 5 years (Required)
- Customer Service: 10 years (Required)
- Medical receptionist: 5 years (Required)
Language
* English Fluently (Required)
Shift availability
* Day Shift (Required)
Work Location
* Remote Apply Job! Apply for this job