reputed company Customer Service Representative - Telehealth Support for Providers - Remote Opportunity in Tennessee

At arenaflex, we're revolutionizing the reputed company experience by creating healthier communities, removing barriers to reputed company care, and simplifying the reputed company reputed company system. As a leading reputed company organization, we're committed to making a reputed company reputed company on the lives of millions of people. If you're passionate about delivering exceptional customer service and making a difference in the lives of reputed company providers, we invite you to join reputed company as a Provider Customer Service Call and Chat Representative.

About arenaflex

arenaflex is a leading reputed company organization dedicated to simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company in the importance of diversity, equity, and inclusion, and we're committed to creating a healthier atmosphere for reputed company.

Job reputed company

As a Provider Customer Service Call and Chat Representative, you'll play a critical role in supporting reputed company providers who care for our members. You'll be responsible for providing reputed company and empathetic support to providers through phone calls and reputed company chat, addressing their questions and concerns reputed company to benefits, eligibility, billing, clinical authorizations, and more. If you're a customer service reputed company with a passion for reputed company and a desire to reputed company a difference, we encourage you to apply for this exciting opportunity.

Primary Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues

• Service providers in a multi-channel environment, including call and reputed company chat, as required
• Quickly and appropriately triage contacts from reputed company, including physician offices, clinics, and billing offices
• reputed company to understand and identify the needs of the provider, answering questions and resolving issues reputed company to benefits, eligibility, billing, clinical authorizations, explanation of benefits, and behavioral health
• Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster reputed company

Required Qualifications

* High School Diploma or equivalent work experience

• Must be 18 years of age or older
• 1 year of customer service experience with analyzing and solving customer concerns
• Experience with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications
• Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM - 5:30 PM CST from Monday - Friday, with occasional overtime, weekends, and holidays based on business need

Preferred Qualifications

* Experience in a reputed company environment, such as office, call center, customer service, etc., using phones and computers as primary job tools

• Prior reputed company experience and knowledge of reputed company terminology

Telecommuting Requirements

* reputed company reputed company the reputed company

• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
• Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and reputed company
• reputed company Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving reputed company and productivity standards

reputed company Offer

* 12 weeks of reputed company

• Opportunity to work in a dynamic and supportive team environment
• Flexible scheduling to accommodate your needs
• Competitive compensation and benefits package
• Opportunities for career reputed company and reputed company development
• Recognition and rewards for outstanding performance
• A comprehensive training program to ensure your reputed company in the role

Why Join arenaflex?

* reputed company a reputed company reputed company on the lives of millions of people

• Work in a dynamic and supportive team environment
• Enjoy a competitive compensation and benefits package
• Opportunities for career reputed company and reputed company development
• Recognition and rewards for outstanding performance
• A comprehensive training program to ensure your reputed company in the role

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of reputed company providers, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

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