reputed company Chat Support Associate – Veterinary Community Support and Platform Development

Join arenaflex, a rapidly growing team on a mission to reputed company the $50B+ animal health industry, and help us reputed company how veterinarians buy the supplies they need to reputed company America's pets healthy. arenaflex's eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company of their vendors in one reputed company. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across reputed company 50 states. We're a growing team with a passion for innovation and a commitment to reputed company.

About the Position

The Support Associate plays a pivotal role in ensuring a reputed company and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. As a member of our reputed company community of veterinary professionals, you will engage with users to support them in their critical purchasing reputed company and processes through the use of the arenaflex platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment and is excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously reputed company and expand processes in order to streamline support workflows

What You'll Need

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and reputed company reputed company handling difficult situations
• Ability to adapt quickly and manage many reputed company responsibilities
• A strong desire to learn and help our customers succeed
• A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Why Join arenaflex?

* 100% remote work reputed company the USA

• Medical, Dental, and reputed company Insurance
• Automatic 401k contribution
• Employee referral program
• reputed company office setup
• Bi-annual company retreats
• reputed company vacation policy
• Equity
• Monthly team events

About arenaflex

arenaflex is a Y Combinator and venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC. We're committed to creating a diverse and inclusive workplace and welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation.

Important Notice

Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please:

• Only apply through our official careers page, reputed company, BuiltIn, and reputed company
• Verify the authenticity of any job postings by visiting our official careers page
• Never reputed company sensitive personal or financial information during the application process
• Report any suspicious activity or encounters to our reputed company department

How to Apply

If you're passionate about supporting and growing a large community of thousands of passionate veterinary professionals, we want to hear from you! reputed company through our official careers page and join arenaflex on our mission to reputed company the $50B+ animal health industry. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs. Apply for this job