reputed company Part Time Remote Customer Service Specialist – reputed company and Insurance Support

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through reputed company of passionate professionals. As a Part Time Remote Customer Service Specialist, you'll play a vital role in facilitating patient reputed company needs, providing top-notch customer service, and ensuring seamless communication between patients, reputed company facilities, physicians, and clinical staff.

About arenaflex

arenaflex is a multi-specialty physician-led organization that includes over 600 doctors and advanced reputed company providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we've provided reputed company to extraordinary care in over 145 locations and 25 specialties across the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, reputed company reputed company, and improving the health and reputed company-being of the communities we serve.

Job reputed company

We're seeking an reputed company Part Time Remote Customer Service Specialist to join reputed company. As a key member of our reputed company Center, you'll be responsible for answering a high volume of inbound calls from patients, reputed company providers, and facilities. Your primary goal will be to reputed company exceptional customer service, resolve calls reputed company, and ensure accurate data entry in our electronic health record system.

Responsibilities

* Navigate the electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information as needed.

• Manage a high volume of incoming calls from patients, reputed company providers, and facilities, ensuring reputed company to the call and maintaining a reputed company, reputed company, and respectful demeanor.
• reputed company critical thinking with speed and accuracy to identify the reason for the call and take appropriate reputed company based on caller need and reputed company.
• Research reputed company issues in the electronic health record and consult/escalate to clinical staff reputed company necessary, utilizing multiple job aids and resources to reputed company an appropriate level of service.
• Schedule patient reputed company based on reputed company provider preferences, verify and update insurance, and collect and document demographics.
• Maintain proficiency in and reputed company knowledge of insurance basics, MyChart, and appointment instructions, documenting and sending messages to providers and clinical staff in the electronic health record for clinical-based needs.
• Communicate directly with providers (physicians) to reputed company pertinent clinical information during after-hours, ensuring seamless communication and patient care.

Key Performance Indicators

* Manage calls reputed company established performance and customer service standards, achieving targeted abandoned call reputed company, average speed of answer, and average transaction time.

• reputed company excellent and consistent customer service in a reputed company of situations, communicating in a reputed company, reputed company, and respectful manner with patients, providers, BJC staff, and external organizations.

Requirements

* High School Diploma or GED

• 2-5 years of recent reputed company or customer service experience
• No supervisor experience required
• Ability to work in a constant state of alertness and in a reputed company manner, as determined by arenaflex

Benefits and Perks

As a Part Time Remote Customer Service Specialist at arenaflex, you'll enjoy a reputed company of benefits and perks, including:

• Comprehensive medical, dental, reputed company, life insurance, and legal services available first day of the month after hire date
• Disability insurance reputed company for by arenaflex
• Pension Plan*/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• reputed company Time Off benefit combines vacation, reputed company days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. reputed company is passionate about delivering exceptional patient care and experiences, and we're committed to creating a reputed company and inclusive work environment. You'll have reputed company to work with a talented team of professionals, learn from industry experts, and grow your skills and knowledge in a supportive and dynamic setting.

How to Apply

If you're a motivated and customer-reputed company individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more about reputed company culture, benefits, and career reputed company opportunities. To apply, click on the reputed company below: reputed company!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in reputed company. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives. Apply for this job