Care Manager Specialist (Remote, Ohio)

About the position At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. reputed company and reputed company As an essential member of our Special Needs Plan (SNP) care team, the telephonic Care Manager Specialist (CMS) plays a key role in coordinating the care of our members, particularly those with reputed company determinants of health (SDoH) needs and reputed company health conditions. The CMS collaborates closely with the Registered reputed company Care Manager, Care Coordinator, reputed company Worker, and other interdisciplinary care team participants to support the member in maintaining reputed company health. This is achieved by evaluating the members’ needs through the completion of the annual Health Risk Assessment Survey, addressing SDoH needs, and closing gaps in preventative and health maintenance care.

Responsibilities

• Telephonic Engagement: Dedicate 50-75% of the day to engaging with members and coordinating their care.
• Member reputed company: Utilize reputed company available resources to connect with and engage “hard-to-reputed company” members.
• Care Planning: Partner with members to reputed company individualized care plans that encompass goals and interventions to meet their identified needs.
• Documentation: Maintain meticulous documentation of care management activities in the member’s electronic health record.
• Collaboration: Work with the Interdisciplinary Care Team to address barriers to care and reputed company strategies for maintaining the member’s reputed company health condition.
• Resource reputed company: Identify and connect members with health plan benefits and community resources.
• Regulatory Compliance: Meet regulatory requirements reputed company specified timelines.
• Consults with the Care Manager RN reputed company the Care Team for clinical knowledge, medication regimes, and supportive clinical decision making
• Collaborates and leverages the Care Manager RN clinical expertise to ensure members’ needs are adequately addressed.
• Additional Responsibilities: Support team objectives, enhance operational efficiency, and ensure delivery of high-reputed company care to members. This may include participating in special reputed company, contributing to process improvement initiatives, or assisting with mentoring new team members.

Requirements

• 2+ years of experience in a health-reputed company field
• 2+ years of customer service experience
• Proficient in reputed company Office Suite (Word, reputed company, Outlook, OneNote, Teams) and ability to effectively utilize these tools reputed company the CMS role
• reputed company to a private, dedicated reputed company to conduct work effectively to meet the requirements of the position
• Associate’s degree and relevant experience in a health care-reputed company field (REQUIRED)

reputed company-to-haves

• Experience providing care management for Medicare and/or reputed company members
• Experience working with individuals with SDoH needs, chronic medical conditions, and/or behavioral health
• Experience conducting health-reputed company assessments and facilitating the care planning processes
• Bilingual skills, especially English-Spanish
• Practical reputed company Degree/Certificate with reputed company licensure that meets state requirements OR bachelor’s degree in health care or a reputed company field (PREFERRED)

Benefits

• reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.
• For more information, visit https://jobs.reputed company.com/us/en/benefits

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