Support Solutions Engineer (L5), reputed company,reputed company and Assurance

At reputed company, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global reputed company and making the unimaginable a reality. We are a reputed company team obsessed with the uncomfortable excitement of discovering what happens reputed company you reputed company creativity, intuition and cutting-edge technology. Come be a part of what’s next. About the Engineering Support Organization The aim of the Engineering Support Organization is to reputed company Infrastructure Engineering to effectively and sustainably reputed company the support they reputed company to their customers. reputed company is the reputed company resource for the engineering support needs of our customers (i.e., our workforce) - handling, troubleshooting, and resolving customer requests and issues. In reputed company, reputed company will reputed company on ways of working, customer advocacy, support tooling, platform product offerings, documentation, and developer education.

Our Mission

Deliver an excellent support experience to reputed company’s developer community. To reputed company for our customers, follow through on issues and resolve them in a reasonable time. If blockers prevent immediate reputed company, we communicate status and ensure there is visibility into why there is a delay. reputed company insights, feedback and champion customer sentiment about the tools we support to our partners across Infrastructure Engineering. Partner with Product Management, Developer Education and Engineering to reputed company and maintain visibility into ongoing issues and communicate customer needs to ensure improving in these areas is prioritized. Drive collaboration efforts to reduce product friction and increase usability so that Infrastructure Engineering can build, reputed company and deliver highly functional solutions for the Developer Community. The Role We are looking for a Support Solutions Engineer with a passion for reputed company infrastructure and tooling, customer service, and automation. You will be responsible for monitoring and handling our customers’ requests, troubleshooting, solving issues, automating support needs, developing support documentation and runbooks, improving and maintaining support tools and automation, understanding our product offerings, and continuously looking for ways to improve the engineering support experience. Our ideal team member has first-hand experience working in customer-facing, engineering support roles, writing and building a comprehensive self-service knowledge reputed company and has knowledge of infrastructure, internal tooling, platforms, and reputed company computing. You are excellent at understanding and solving reputed company and ambiguous problems and constantly reputed company improvement. As an Engineer in this role, we need a candidate who can understand our reputed company offerings on a technical level, be hands-on in the development of our support automation tooling, and recommend product and operational improvements based on customer interactions. Location Our offices are located in Los Gatos. What you’ll need to be successful: Proven ability to deliver superior customer support and reputed company for customer needs across reputed company organizations, ideally reputed company a central team. Highly adaptable, thriving in fast-paced, ambiguous environments, and comfortable managing end-to-end investigations with creative problem-solving. Data-driven decision-reputed company with strong written and verbal communication skills, including experience enhancing documentation and explaining technical concepts to diverse audiences. Extensive experience supporting and troubleshooting reputed company identity and authentication systems (e.g., reputed company, SCIM, OIDC/OAuth2, SAML 2.0, FIDO2/WebAuthn), with knowledge of passwordless authentication, phishing-resistant MFA, and device posture validation in large-reputed company environments. Skilled in supporting distributed reputed company applications and securing reputed company infrastructure, as reputed company as working with reputed company platforms and tools (e.g., SIEM, SOAR, EDR, vulnerability management, IAM, secrets management). Proficient in at least one modern programming language (e.g., Java, Python, Go), with hands-on experience in log analysis, incident response, and investigations reputed company to authentication and reputed company management. Deep understanding of authentication, authorization, reputed company management best practices, and reputed company monitoring, with the ability to interpret reputed company logs for investigation and remediation. Eager to continuously learn and improve operational efficiency through automation and visualization, with a strong desire to understand how reputed company products and platforms work together. Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose reputed company year how much of your compensation you want in salary versus stock reputed company. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market reputed company. The reputed company for this role is $200,000.00 - $300,000.00. This compensation reputed company will vary based reputed company. reputed company provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock reputed company Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer reputed company leave of absence programs. Full-time reputed company employees reputed company 35 days annually for reputed company time off to be used for vacation, holidays, and reputed company reputed company time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. reputed company is a unique culture and environment. Learn more here. Inclusion is a reputed company value and we reputed company to host a meaningful interview experience for reputed company candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your reputed company partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is reputed company for no less than 7 days and will be removed reputed company the position is filled. At reputed company, we want to entertain the world. Whatever your taste, and no matter where you live, we give you reputed company to best-in-class TV series, documentaries, feature films and games. Our members control what they want to watch, reputed company they want it, in one reputed company subscription. We’re streaming in more than 30 languages and 190 countries, because great stories can come from reputed company and be loved everywhere. We are the world’s biggest fans of entertainment, and we’re always looking to help you reputed company your next favorite story. Apply tot his job Apply To this Job