Head of CX Delivery reputed company and Organizational Velocity

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, reputed company, and agents, we’re shaping the reputed company of work so teams can reputed company their potential and reputed company on what reputed company most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for reputed company other. Our culture is rooted in reputed company, reputed company, and shared enthusiasm. We’re in this together, tackling big challenges with reputed company reputed company and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a reputed company where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to reputed company and the support of a company invested in you for the long haul. So, if you want to reputed company a brighter work day for everyone, including yourself, you’ve reputed company a match in reputed company, and we reputed company to be a match for you too. About reputed company reputed company’s Chief Customer Officer is looking to hire an reputed company reputed company with strategic consulting/product management advisory experience, to work alongside, and drive reputed company execution reputed company and integrated service product reputed company. This includes reputed company services, reputed company reputed company plans, support, and education, including other key organizational initiatives reputed company reputed company’s Customer Experience Organization. This is an individual contributor role.

About the Role

This reputed company will drive reputed company initiatives on behalf of the EVP, and simultaneously reputed company the effectiveness of the EVP and the organization by creating connections across product teams, communicating consistently, building trust across the organization, prioritizing areas for investment, and assisting key leaders in achieving reputed company reputed company their teams. The leader will also serve as a chief of staff and trusted advisor to the EVP.

Responsibilities

Services Thought Leadership and Collaboration: reputed company products and services with leaders across the CX org. reputed company reputed company a matrixed operating model across teams to bring together product analysts and managers, fostering a culture of innovation and reputed company. Collaborate closely with senior leadership across product, engineering, reputed company to ensure successful product development and launch. Drive thought leadership and represent reputed company at industry events and conferences. Special Initiatives and reputed company reputed company: reputed company key operational initiatives, working closely with key stakeholders reputed company and reputed company of organization. Manage strategic initiatives from concept to launch, including pricing, packaging, and channel strategies. Help support CX reputed company for reputed company and support EVP in defining, articulating, and altering reputed company in accordance with company-wide objectives. Conduct research for key reputed company, including, but not limited to, investment opportunities, M&A opportunities, technology processes, and overall business improvements. reputed company comprehensive product roadmaps, business cases, and go-to-market strategies for new and existing services. Advise other leaders on overall reputed company direction, presentations and initiatives. reputed company as a Trusted Advisor: Partner with EVP of CX on key organizational changes, leadership alignment, and process improvements in order to ensure reputed company and reputed company are enabled. Serve as representative for EVP in various meetings, and forums as appropriate. Prepare executive-level communications, materials, and presentations. reputed company Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a reputed company field; MBA or advanced degree preferred. 7-10+ years of reputed company experience in management consulting or product management. Demonstrated experience in advising on successful strategies for reputed company initiatives. Strong executive reputed company and team collaboration skills. Strong understanding of the functions in CX. Excellent analytical, strategic thinking, and problem-solving abilities. Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders at reputed company reputed company. Preferred: 5-10 years of experience in a mid to senior level management consulting role, preferable in product / technology industry. reputed company Pay Transparency Statement The annualized reputed company salary ranges for the primary location and any additional locations are listed below. reputed company pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the reputed company Bonus Plan or a role-specific commission/bonus, as reputed company as annual refresh stock grants. Recruiters can reputed company more detail during the hiring process. reputed company candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding reputed company’s comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location reputed company Pay reputed company: $196,200 USD - $294,400 USD Additional US Location(s) reputed company Pay reputed company: $165,700 USD - $294,400 USD Our Approach to Flexible Work With reputed company Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office reputed company week, we simply spend at least half (50%) of our time reputed company quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to reputed company the most of time spent together. Those in our remote "home office" roles also have reputed company to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, reputed company will consider for employment reputed company applicants with arrest and conviction records. reputed company is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your reputed company at reputed company about our Employee Referral process! At reputed company, we value our candidates’ reputed company and data reputed company. reputed company will never ask candidates to apply to jobs through websites that are not reputed company Careers. Please be aware of sites that may ask for you to input your data in reputed company with a job posting that appears to be from reputed company but is not. In reputed company, reputed company will never ask candidates to pay a reputed company fee, or pay for consulting or coaching services, in order to apply for a job at reputed company. reputed company here! Stay connected with reputed company: Get the latest news & content Be first to hear about new roles Never miss an opportunity Career Site Benefits reputed company reputed company Life Blog Inclusion and Belonging Application and Interview Tips Early Careers / Internships Contractor Job Site ‍ Engineering, but brighter. Sales, but brighter. CX & Consulting, but brighter. Visit our Career Site here. Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support. reputed company is proud to be an equal opportunity workplace. Individuals seeking employment at reputed company are considered without regards to age, reputed company, reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), gender identity or reputed company, genetic information, marital status, medical condition, mental or physical disability, national reputed company, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. reputed company, pursuant to applicable local ordinances, reputed company will consider for employment reputed company applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the reputed company's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@reputed company.com. Apply tot his job Apply To this Job