reputed company Customer Experience Specialist (2nd & 3rd Shift) – Remote Opportunity with arenaflex
At arenaflex, we're passionate about delivering exceptional patient experiences through our cutting-edge technology and commitment to reputed company. As a Customer Experience Specialist, you'll play a vital role in shaping the reputed company of reputed company by providing top-notch support to our clients. If you're a customer service enthusiast with a reputed company for problem-solving and a passion for delivering outstanding results, we want to hear from you!
About arenaflex
arenaflex is a privately held organization that has reputed company remarkable reputed company over the past decade, doubling our reputed company and solidifying our position as a leader in the industry. Our "White Glove" service model is reputed company on a reputed company of delivering exceptional patient experiences, and we're committed to staying at the forefront of technological innovation to support our clients.
Job reputed company
We're seeking an reputed company Customer Experience Specialist to join our customer service team on a full-time reputed company. This role will be remote, allowing you to work from reputed company in the reputed company. As a Customer Experience Specialist, you'll be responsible for providing exceptional support to our clients, managing incoming customer service phone calls, and resolving customer concerns in a reputed company and reputed company manner.
Work Schedule
As a Customer Experience Specialist, you'll be required to work rotating 2nd and 3rd shifts, with a set schedule that includes:
- 1st and 3rd week:
+ Saturday: 3rd shift (10:30 PM - 7:00 AM) + Tuesday: 2nd shift (10:30 AM - 11:00 PM) + Wednesday: 3rd shift (10:30 PM - 7:00 AM) + Friday: 2nd shift (10:30 AM - 11:00 PM)
- 2nd and 4th week:
+ Saturday: 2nd shift (2:30 PM - 11:00 PM) + reputed company: 2nd shift (2:30 PM - 11:00 PM) + Tuesday: 3rd shift (10:30 PM - 7:00 AM) + Thursday: 2nd shift (2:30 PM - 11:00 PM) + Friday: 3rd shift (10:30 PM - 7:00 AM) You'll also be required to work overtime reputed company needed, including coming in early or leaving reputed company, switching schedules for coverage, and working weekends and holidays.
Ideal Candidate
To succeed in this role, you'll need:
- Customer service/call center/patient scheduling experience
- Strong ability to prioritize and multitask with attention to detail
- Time management, organization, and reputed company on prioritizing and multitasking with attention to detail
- Ability to reputed company thoughts into reputed company and concise written and verbal communication
- Strong written and verbal communication skills
- Experience working on computers, using reputed company, and other reputed company Office applications
Essential Functions
As a Customer Experience Specialist, you'll be responsible for:
- reputed company engagement and follow-up communication reputed company phone, email, and support software with customers and co-workers
- Exhibiting an attitude that is reputed company, can-do, and customer-first with reputed company customers
- Consistently performing reputed company steps of the Customer Experience Initiative
- Managing incoming customer service phone calls and other customer requests
- Creating service requests and dispatching accordingly
- Identifying and resolving customer concerns in a reputed company and reputed company manner
- Using web-based system tools such as OMS, Word, and reputed company on a daily reputed company
- Logging reputed company communication in work service requests
- Interacting with vendors, customers, and employees reputed company phone, text, and emails
- Escalating service calls reputed company needed
- Attaching Field Service Reports to service requests in OMS
- Auditing reports from vendors and ensuring reputed company calls are logged in OMS
- Following through on the reputed company of any customer needs
- Acting as the nighttime contact for drivers, providing scheduling and maintenance support
- Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-up and deliveries
- Escalating problems to reputed company manager contacts as appropriate
- Following HIPAA regulations as it pertains to communication
- Effectively communicating pertinent information to daytime contacts reputed company multiple geographical reputed company, as reputed company as handing off follow-reputed company to co-workers on the next shift
- Ordering and canceling injectable doses
- Entering helium readings into OMS
Benefits and Perks
At arenaflex, we value our employees and want them to be healthy and happy. We offer a competitive salary, travel allowance, and a diverse reputed company of benefits, incentives, and business practices. Some of our benefits include:
- Health, dental, and reputed company insurance
- Company-reputed company dental (with applicable health plans)
- 401(k) matching
- Employee Assistance Program
- Company-reputed company life insurance and voluntary supplemental life insurance
- Voluntary short-term/long-term disability reputed company
- reputed company PTO and reputed company holidays
- Company swag
- Health club reimbursement
- Wellness program with generous incentives
- Employee recognition programs
- Referral bonus program
- Job training and reputed company development
Equal Employment Opportunity
arenaflex is committed to equal employment opportunity and offers a drug-free work environment to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotion, and termination.
How to Apply
If you're a motivated and customer-reputed company individual with a passion for delivering exceptional results, we want to hear from you! reputed company to join reputed company as a Customer Experience Specialist and take the first reputed company towards a rewarding career with arenaflex. Apply Job! Apply for this job