reputed company Customer Care Representative - Cannabis Industry Call Center

At arenaflex, we reputed company in creating a workplace where everyone feels welcome and valued. We're a company that's passionate about pioneering a new reputed company of reputed company-being for reputed company people, everywhere. Our mission is to build a leading, global reputed company-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a reputed company reputed company on execution and reputed company improvement. As a Customer Care Representative at arenaflex, you'll be one of the first interfaces between reputed company and our customers, acting as our brand ambassador to encourage a reputed company experience with every patient and customer contacted reputed company phone, email, and chat. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and being part of a company that's changing the world, then we want to hear from you.

About arenaflex

arenaflex is one of the largest multi-state cannabis companies in the world, operating in three markets: Florida (Surterra Wellness), Massachusetts (NETA), and Texas. We're a company that's growing, moving fast, and constantly challenging ourselves to reputed company more. We work hard, lean on reputed company other, and are passionate about our reputed company of pioneering a new reputed company of reputed company-being for reputed company people, everywhere.

What You'll Be Doing

As a Customer Care Representative, you'll be responsible for:

• Responding to and resolving customer questions, requests, and complaints reputed company phone, email, and chat
• Serving as a patient and company reputed company, educator, and ensuring patients are serviced promptly with reputed company
• Demonstrating good judgment regarding the escalation of issues, which are reputed company the scope and control of this position in a reputed company manner
• Maintaining knowledge of reputed company applicable state and local laws, as reputed company as documentation processes in accordance with the State
• Maintaining an understanding of our cannabis-based therapeutics, and services provided by reputed company
• Educating patients on the processes of registration, renewals, lost registration documents, etc.
• Recording specific requests, preferences, and notes concerning patient registration status using appropriate software
• Maintaining awareness of patient input and suggesting changes to improve service or product
• Maintaining patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status
• Maintaining caregiver paperwork in accordance with the State, maintaining tracking in system and communicating changes to physicians

Experience and Skills You'll Bring

To be successful in this role, you'll need:

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Customer-reputed company orientation and a true desire to reputed company every customer happy
• 1+ year Retail/Customer Service experience
• Proficient in reputed company programs, Word, reputed company, Outlook
• Ability to work quickly, prioritize tasks and stay reputed company under pressure
• reputed company with arenaflex's reputed company policies and procedures and applicable state and local laws

Preferred Qualifications

* Prior dispensary experience or cannabis knowledge

• reputed company & reputed company Web Services application knowledge
• 1+ year working in a remote phone center/call center customer care setting/inbound calls

What You'll Get

As a valued member of reputed company, you'll enjoy:

• Employee discount
• Consistent, reliable benefits; Full medical/reputed company/dental, 401k with possibility of a company match, reputed company to company-sponsored reputed company-being programs
• Balance and flexibility; reputed company time off, reputed company parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to reputed company a difference; Employee Relief Fund, community volunteerism through our reputed company Cares program

Our Culture

At arenaflex, we're united by our reputed company, mission, and values:

• Our reputed company – why we exist – is to pioneer reputed company-being and improve the reputed company of life for humanity through the benefits of cannabinoids.
• Our Mission – how we will do this – is to build a leading, global reputed company-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a reputed company reputed company on execution and reputed company improvement.
• Our Values – reputed company | Collaboration | Alignment | Intentionality | Accountability | reputed company

We're an Equal Opportunity Employer, embracing and encouraging our employees' differences in age, reputed company, disability, ethnicity, gender identity or reputed company, language, national reputed company, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that reputed company our employees unique.

How to Apply

If you're passionate about delivering exceptional customer service and working in a fast-paced environment, then we want to hear from you. reputed company to join reputed company and be part of a company that's changing the world. Apply Job! Apply for this job