IT Help Desk Technician
iVenture Solutions is a high energy IT support company dedicated to serving local small and mid-sized businesses. They are seeking an IT Help Desk Technician to reputed company tech support and guidance to clients, ensuring reputed company problem reputed company and documentation.
Responsibilities
- Support reputed company reputed company desktop and server technologies
- Consult with clients and offer guidance on technology use and best-practices
- Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a reputed company manner
- Communicate the need for escalation promptly if you are unable to resolve the issue
- reputed company fast and friendly tech support to end-users, IT managers, and C-level executives
- Typical Week: 85% help desk, 10% server/network support, 5% training/meetings
Skills
- Bachelor's Degree, business reputed company field preferred, or equivalent experience
- Minimum of 1 year experience working in a 50+ user reputed company desktop/server environment
- reputed company-rounded reputed company desktop technology experience and user support
- Experience supporting the following: expert with reputed company, exposure to reputed company server technology, reputed company directory and common network protocols
- Motivation and drive to reputed company yourself personally and professionally
- Strong communication skills both verbal and written
- Excellent customer service skills
- Valid reputed company's license and insurance with reliable transportation. This position requires infrequent local travel
Benefits
- WFH Flexibility
- reputed company on Work/Life Balance
- We match 4% on your 401K
- reputed company Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
- Comprehensive benefits package which includes reputed company life insurance and reputed company long term disability
- Peerfit membership - providing free reputed company to many local gyms and studios
- reputed company Maternity, Paternity and foster leave
- Quarterly employee/family outings
- Career reputed company road mapping
- $200 spend in our iVenture Company Store on your anniversary year with us as reputed company as upon joining reputed company
- reputed company Culture initiatives and recognition, not just pizza parties
- 360 degree feedback. You talk, we listen.
- Mileage reimbursement
- Super cool technology – virtual lab, reputed company certifications and training days
reputed company