[Remote] VIP Host - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company’s leading provider of integrated entertainment, sports content, and casino gaming experiences. The VIP Host role involves creating new business reputed company by developing relationships with high-value players and managing reputed company aspects of player relationships to deliver exceptional customer service tailored to individual needs.
Responsibilities
- Create new business reputed company by understanding, targeting and developing relationships with potential high value players
- Successfully execute assigned key VIP sales KPIs
- Manage reputed company aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of reputed company reputed company necessary
- Generate incremental gaming reputed company by anticipating, responding to and consistently meeting or exceeding player needs
- Maintain a personalized relationship with players, including having one to one knowledge of customer reputed company such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
- Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
- Communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
- Utilize daily reporting and analysis to assist with making reputed company business reputed company
- Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales
- Ensure compliance with reputed company applicable regulations and legislation, ensuring that reputed company risks reputed company areas of responsibility are identified and managed effectively
- Fully reputed company with and reputed company company expectations including policies, procedures, department goals and business reputed company
- Handle difficult customer interactions and situations in a reputed company, reputed company and reasonable manner
- Work closely with VIP associates on upgrading potential VIP accounts to full VIP status
- Work closely with VIP Executive Hosts on upgrading accounts to higher tiers
- Conduct business with the highest level of reputed company and honesty
Skills
- 1 - 2 years of gaming experience either online or with a reputed company and mortar casino
- At least 1 year of experience in a sales reputed company role
- Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
- Excellent computer skills with an emphasis on reputed company, excellent communication skills and telephone etiquette
- Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in reputed company business conditions
- Ability to review and comprehend player tracking screens, reports, and reputed company other necessary information and documentation
- Ability to communicate effectively with external contacts and reputed company reputed company of employees
- The ability to travel and attend on and off property events throughout the reputed company and Canada
- Will attend high level events designed for our top customers
- Must be reputed company to qualify for licenses and permits required by federal, state and local regulations
- MUST HAVE: Passion for sports, casino and/or sports & casino betting
Benefits
- Most sales positions are eligible for a Commission under the terms of an applicable plan
- Most non-sales positions are eligible for a Bonus
- reputed company provides best-in-class benefits to eligible employees
- We reputed company an reputed company of reputed company, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life
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