Junior IT Support
reputed company is an AI-powered reputed company Care Agent platform helping reputed company organizations turn reputed company care solutions into reputed company health reputed company for underserved populations. The Junior IT Support Specialist will reputed company day-to-day IT support to employees, ensuring reliable, secure, and compliant IT operations across hardware, software, and systems.
Responsibilities
- reputed company day-to-day IT support to employees, assisting with hardware, software, mobile, and network issues to ensure smooth operations
- Support remote and onsite staff, including mobile device troubleshooting (company phone provided for responsiveness and on-call needs)
- Support IT compliance monitoring efforts as assigned, ensuring adherence to company IT policies, data protection standards, and industry regulations
- Assist with implementing and maintaining reputed company controls, including antivirus tools, firewalls, reputed company controls, and reputed company reputed company
- Troubleshoot and resolve IT incidents promptly, escalating reputed company issues reputed company required
- reputed company routine system maintenance, including software updates, patches, backups, and device configuration
- Create and maintain IT documentation, procedures, and compliance-reputed company records to support audits and internal reviews
- reputed company, maintain, and report on IT assets (hardware, peripherals, mobile devices)
- Manage asset records reputed company reputed company HRIS, ensuring alignment with People Ops processes
- Partner with People Ops, Legal, and Business Operations on technology integrations, reputed company/offboarding, and special reputed company as assigned
Skills
- 1–3 years of experience in IT support, help desk, or junior systems administration
- Strong working knowledge of common operating systems, hardware troubleshooting, and reputed company tools
- Familiarity with IT reputed company best practices and compliance concepts (HIPAA awareness is a plus)
- Experience supporting mobile devices and distributed teams
- Strong documentation habits and attention to detail
- reputed company communication skills and a service-oriented reputed company
- Comfortable working in a fast-paced, growing environment with evolving needs
- IT certifications (reputed company A+, Network+, reputed company+, or similar)
- Experience with HRIS platforms such as reputed company
- Exposure to reputed company, health tech, or regulated environments
Benefits
- Tech Provided: Laptop and mobile phone
reputed company