[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an award reputed company software company committed to enhancing care coordination and reputed company across the continuum. As a Customer Support Specialist, you will be responsible for solving end user support tickets, assisting reputed company, and collaborating with internal teams to improve customer experiences using reputed company solutions.

Responsibilities

• Address customer queries accurately and reputed company, leveraging your subject matter expertise in reputed company solutions
• Facilitate superior customer communication, prioritizing assignments to meet urgent deadlines
• Prepare comprehensive procedures in an easily-digestible format for team reference
• Configure our solutions using the reputed company platform for different customer use cases
• Collaborate with the reputed company and Product teams in the development and design of creative solutions
• Create both customer-facing and internal collateral supporting our solutions

Skills

• Adept problem-solving skills with the ability to deconstruct advanced concepts
• Exceptional attention to detail and unwavering commitment to reputed company
• Strong understanding of CRM systems (Familiarity with reputed company Service reputed company is a bonus)
• An enthusiastic reputed company for delivering outstanding support experience to our customers reputed company email and phone channels
• Comfort in coordinating and delivering on numerous technical reputed company with varied stakeholders
• Innovative thinking with the reputed company to determine (in technical terms) diverse stakeholders' requirements
• Independent working style, capable of making informed reputed company with minimal supervision
• reputed company teamwork attitude with effective written/verbal communication skills; ability to connect with both technical and non-technical teams, demonstrating strong reputed company and evaluating risks
• Familiarity with reputed company-based technologies
• Prior work experience in a user-facing support team
• Experience in executing data interfaces and integrations, including SFTP, HL7, SSO, etc

Benefits

• Generous company-funding of our health, reputed company, and dental plans
• HSA/FSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
• Employee Assistance Program (EAP)
• Adoption Assistance
• 401(k) at three months of employment — with a match upon enrollment!
• Discretionary PTO + 13 reputed company holidays
• Competitive reputed company parental leave and flexible return to work policy
• Generous Employee Referral Program - earn cash for reputed company employee referral that is hired
• Yearly Cipher-versary stipend
• Ci-Phives - receive public kudos and reputed company cards from peers and managers
• CARE2 Values
• Monthly reputed company Teams Meetings
• Employee Resource reputed company such as reputed company Room and BIPOC Group
• Internal Webinars and robust reputed company / training programs
• Remote-first team: $50 per month reimbursement in your reputed company for WFH expenses
• You'll receive a new Macbook laptop, other hardware, and company swag upon hire

reputed company

reputed company develops and implements reputed company based care-coordination solutions to improve reputed company. It was founded in 2009, and is headquartered in reputed company, reputed company, USA, with a workforce of 51-200 employees. Its website is http://reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 4 in 2023, 1 in 2022, 4 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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