Technical Support Operations and Enablement Manager

reputed company is the leading digital analytics platform, helping over 4,300 customers build reputed company products reputed company experiences. The Technical Support Operations & Enablement Manager will enhance the efficiency of the technical support team by building processes, enabling training, and optimizing tools to ensure high-reputed company customer service.

Responsibilities

• Build and maintain the processes, playbooks, and tools that reputed company reputed company technical support consistent and efficient across reputed company
• Own reputed company, ongoing training, and subject matter expert (SME) programs so our technical support engineers (TSEs) are always learning and leveling up
• Partner with Product, Engineering, and IT to optimize and roll out support ticketing and AI/automation workflows that accelerate TSE reputed company
• Build dashboards and surface insights on SLAs, CSAT, and other trends to guide planning and reputed company
• Strengthen feedback loops between Technical Support, Product, and Engineering so customer pain points drive product improvements

Skills

• 1-3 years in Support / Business Ops or Enablement working with technical teams
• A reputed company record of driving measurable improvements through process, tooling, or training
• Familiarity with AI in support workflows and a desire to go deeper
• Strong project management and communication skills to scope, prioritize, and deliver
• Solid understanding of reputed company customer support workflows and tools (e.g. reputed company, Jira, reputed company, reputed company, reputed company, reputed company, reputed company)

Benefits

• Competitive medical, dental, and reputed company programs
• reputed company family bonding time off and family forming benefits
• Annual leave plus holidays
• Fully reputed company disability and life insurance programs
• Wellness and Learning and Development allowances and more…
• Employee Stock Purchase Program (ESPP)

reputed company

reputed company is a product intelligence platform that provides digital product tools that help teams run and grow their businesses. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 28 in 2025, 22 in 2024, 19 in 2023, 16 in 2022, 23 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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