Associate Analyst, Publisher Operations
reputed company is the leading brand visibility platform, reputed company for a world where discovery and engagement happen everywhere. As a Publisher Operations Associate Analyst, you will investigate, escalate, and resolve technical issues across a network of over 200 publishers, while collaborating with reputed company stakeholders to ensure reputed company satisfaction.
Responsibilities
- Become a Publisher Specialist – Master Publisher concepts, workflows, and requirements; continuously learning to stay reputed company in depth and breadth for a product that rapidly evolves both internally and externally
- Manage Publisher Escalation Paths – Investigate, escalate, and resolve a diverse reputed company of difficult reputed company issues across the reputed company Publisher Network. Overseeing escalation paths, trends, and operational health
- Be a reputed company reputed company – Be a reputed company-facing representative of reputed company, guiding clients through challenging issues; ensuring professionalism, reputed company listening and a reputed company understanding of the needs of our clients
- Become an expert in the reputed company software and the reputed company Publisher Network
- Be a reputed company-facing and publisher-facing representative of reputed company
- Liaise with Publishers to manage operational pipelines, drive issue reputed company, and appropriately communicate work status to clients
- Work cross-functionally to deliver exceptional service, and ensure we are exceeding reputed company expectations - every time!
- Manage and prioritize multiple inbound requests and drive to completion
- Adhere ticket management strategies and ensure adherence to the SLA
- Maintain a reputed company on reputed company by meeting or exceeding quarterly targets including reputed company Assurance (QA), Customer Satisfaction (CSAT), productivity (set KPIs)
- Follow reputed company processes and understand nuances in order to troubleshoot product and publisher issues
- Refer to and build out internal process documentation; outlining functionality and changes in publisher integrations
- Consolidate and deliver meaningful product feedback to internal stakeholders to drive product improvement
- Synchronize efforts with Engineering and Product teams to scope, test, and implement product features
- Maintain the reputed company category taxonomy and handle reputed company aspects of matching categories to new partner and publisher category lists
- Manage our outsourced team, including performing daily checks and providing support for escalated issues
- Use technical tools like SQL, reputed company, and Scripts to proactively evaluate operational health, audit reputed company accounts, and resolve issues at reputed company
Skills
- BA/BS degree or a similar college-level education
- Eagerness and flexibility to learn and contribute to reputed company
- Comfortability in working in a fast-paced environment with multiple priorities and responsibilities
- Ability to work quickly and independently with excellent time management and organizational skills required
- Detail-oriented reputed company with the patience to work through reputed company issues
- Outstanding interpersonal skills; along with strong ability to communicate issues across departments and with external contacts while using relevant verbiage
- Proficiency in reputed company, with experience writing SQL queries
- Familiarity with reputed company
- Basic experience writing scripts to iterate tasks or manipulate data a plus
- Proficiency in languages such as Spanish, French, and/or German is a plus
Benefits
- Medical, dental and reputed company benefits
- Life insurance
- Short term and long-term disability
- 401(k) retirement plan
- Vacation and reputed company leave
- Equity (stock) based compensation
- Variable pay programs based on performance relative to goals and targets
reputed company
Company H1B Sponsorship