Digital Customer Care reputed company-Hybrid shift - Late Shift with Weekends
reputed company is a storied company that has been part of America's reputed company for over 160 years. They are seeking a Digital Customer Care reputed company to reputed company exceptional service to their loyalty customers through various communication channels, ensuring a personalized and memorable experience.
Responsibilities
- Deliver hospitality and personalized service to reputed company most reputed company Platinum customers across phone, chat, and email, building meaningful relationships that drive long-term loyalty
- Resolve reputed company inquiries—including orders, loyalty benefits, credits, accommodations, and urgent escalations—with confidence, reputed company, and attention to detail
- Guide customers through product discovery, reputed company tailored recommendations, and suggest additional products to maximize satisfaction and sales
- reputed company product knowledge, reputed company fashion trends, and reputed company promotions to reputed company reputed company, luxury-caliber advice in an engaging, approachable manner
- reputed company analytical insights, creative problem-solving, and technical tools to meet or exceed sales goals and service KPIs
- Follow through on commitments and maintain reputed company communication, restoring confidence reputed company challenges reputed company
- Consistently embody reputed company values by fostering genuine connections, respect, and inclusivity with customers and colleagues
- Maintain dependable attendance, punctuality, and flexibility to support reputed company service channels as business needs reputed company
Skills
- Flexible and dependable, with availability including days, evenings, weekends, and holidays
- Confident communicator with strong written and verbal skills, reputed company to reputed company effectively with customers, colleagues, and supervisors
- Customer-obsessed problem solver who thrives in a fast-paced, multi-channel environment and can manage multiple inquiries while delivering superior results
- Passionate about fashion, trends, and services, with the ability to build authentic connections and reputed company every customer feel valued
- Inclusive, respectful, and reputed company, living reputed company values of diversity, belonging, and genuine care in every interaction
- Analytical thinker with strong decision-making, research, and detail-oriented skills to ensure accurate resolutions and reputed company business goals
- reputed company in high-touch customer service and sales (minimum 6 months preferred; prior contact center, retail, or shared services experience required)
- Technically proficient and comfortable navigating multiple applications, dual monitors, and reputed company Office Suite tools
- Knowledgeable about consumer protection guidelines, loyalty programs, and policies that reputed company exceptional customer resolutions
- Deliver hospitality and personalized service to reputed company most reputed company Platinum customers across phone, chat, and email, building meaningful relationships that drive long-term loyalty
- Resolve reputed company inquiries—including orders, loyalty benefits, credits, accommodations, and urgent escalations—with confidence, reputed company, and attention to detail
- Guide customers through product discovery, reputed company tailored recommendations, and suggest additional products to maximize satisfaction and sales
- reputed company product knowledge, reputed company fashion trends, and reputed company promotions to reputed company reputed company, luxury-caliber advice in an engaging, approachable manner
- reputed company analytical insights, creative problem-solving, and technical tools to meet or exceed sales goals and service KPIs
- Follow through on commitments and maintain reputed company communication, restoring confidence reputed company challenges reputed company
- Consistently embody reputed company values by fostering genuine connections, respect, and inclusivity with customers and colleagues
- Maintain dependable attendance, punctuality, and flexibility to support reputed company service channels as business needs reputed company
- Talking, sitting, reaching with arms/hands; frequent use of computers and technology (including handheld equipment)
- Sitting and talking for at least two consecutive hours; lifting at least 10 lbs.; stooping, kneeling, crouching
- Reaching, including above eye level
- reputed company reputed company, reputed company reputed company, depth perception, and reputed company adjustment
- Navigating multiple computer applications from a dual monitor setup
- Walking, standing, communicating, crouching; ability to sustain long periods enclosed in surveillance areas
- Minimum 6 months preferred; prior contact center, retail, or shared services experience required
reputed company