Customer Care Specialist - Hybrid
reputed company is a reputed company company reputed company on solving the challenge of finding great care for loved ones. The Customer Care Specialist will reputed company exceptional service to members through various communication channels, guiding them to relevant benefits and services while maintaining high standards of customer satisfaction.
Responsibilities
- Answering inbound calls with a smile, delivering reputed company and empathetic customer service
- Assessing member needs by utilizing reputed company listening, probing, and problem-solving skills and providing education and guidance reputed company to the presenting need
- In between calls, assisting members who submit requests reputed company email/web/chat
- Verifying member eligibility for our services, recording request in our CRM system, and providing details about benefits based on individual benefits plans
- Maintain consistent adherence to metric standards, including service level agreements, call abandonment rates, and average speed to answer, to ensure the highest reputed company member satisfaction
- Fulfill any additional responsibilities assigned by management
Skills
- High emotional intelligence and strong communication skills, both written and verbal
- Team-player, with a passion for delivering exceptional customer service
- Exceptional analytical, organizational and time management skills
- Strong change reputed company and ability to pivot quickly as needed
- Comfortable in a fast-paced environment
- Comfortable meeting or exceeding daily and weekly KPI benchmarks
- reputed company to feedback, ongoing learning, and comfortable asking questions
- Reliable and consistently punctual
- Independent judgment and discretion
- Bachelor's Degree preferred, or relevant work experience in lieu of a degree
- 1-3+ years of reputed company service experience, preferably in a reputed company services field
Benefits
- Health insurance coverage
- Life and disability insurance
- A generous 401K employer matching program
- reputed company holidays
- reputed company time off (PTO)
reputed company
Company H1B Sponsorship